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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Abridged)
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The Best Service Is No Service…
by Bill Price, David Jaffe
Narrated by  Jim Bond
Audiobook (Abridged)

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Customer Care Excellence: How to Create an Effective Customer Focus
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Customer Care Excellence: How…
by Sarah Cook
Narrated by  Karen Cass
Audiobook (Unabridged)

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What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
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What Customers Crave: How to…
by Nicholas J. Webb
Narrated by  James Foster
Audiobook (Unabridged)

$35.99

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Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism
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Rules to Break and Laws to…
by Don Peppers, Martha Rogers Ph.D.
Narrated by  Don Peppers, Martha Rogers Ph.D.
Audiobook (Unabridged)

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Guerrilla P.R.: How You Can Wage an Effective Publicity Campaign...without Going Broke
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Guerrilla P.R.: How You Can…
by Michael Levine
Narrated by  Christopher Hurt
Audiobook (Unabridged)

$35.15 $39.95

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Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology
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Happy Customers Everywhere:…
by Bernd H. Schmitt
Narrated by  Walter Dixon
Audiobook (Unabridged)

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Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology
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Happy Customers Everywhere:…
by Bernd H. Schmitt
Narrated by  Walter Dixon
Audiobook (Unabridged)

$32.53 $34.98

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How to Get a Meeting with Anyone: The Untapped Selling Power of Contact Marketing
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How to Get a Meeting with…
by Stu Heinecke
Narrated by  Christopher Lane
Audiobook (Unabridged)

$32.39 $35.99

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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
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Woo, Wow, and Win: Service…
by Thomas A. Stewart, Patricia O'Connell
Narrated by  Mike Chamberlain
Audiobook (Unabridged)

$27.89 $29.99

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Rethinking Reputation: How PR Trumps Marketing and Advertising in the New Media World
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Rethinking Reputation: How PR…
by Fraser P. Seitel, John Doorley
Narrated by  Sean Pratt
Audiobook (Unabridged)

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Millennials With Kids: Marketing to this Powerful and Surprisingly Different Generation of Parents
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Millennials With Kids:…
by Jeff Fromm, Marissa Vidler
Narrated by  Sean Pratt, Shannon Parks
Audiobook (Unabridged)

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Co-Create: How Your Business Will Profit from Innovative and Strategic Collaboration
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Co-Create: How Your Business…
by David Nour
Narrated by  David Nour
Audiobook (Unabridged)

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Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences
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Customer Obsessed: A Whole…
by Eric Berridge
Narrated by  Tim Andres Pabon
Audiobook (Unabridged)

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Going Social: Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media
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Going Social: Excite Customers…
by Jeremy Goldman
Narrated by  Joe Geoffrey
Audiobook (Unabridged)

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Customer CEO: How to Profit from the Power of Your Customers
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Customer CEO: How to Profit…
by Chuck Wall
Narrated by  Dana Hickox
Audiobook (Unabridged)

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Beyond Advertising: Creating Value Through All Customer Touchpoints
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Beyond Advertising: Creating…
by Yoram (Jerry) Wind, Catharine Findiesen Hays, The Wharton Future of Advertising Innovation Network
Narrated by  Karen Saltus
Audiobook (Unabridged)

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Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
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Dealing with Difficult…
by Noah Fleming, Shawn Veltman, Debra Margles
Narrated by  Tom Parks, Cristina Panfilio
Audiobook (Unabridged)

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Hubris: The Inside Story of Spin, Scandal, and the Selling of the Iraq War
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Hubris: The Inside Story of…
by Michael Isikoff, David Corn
Narrated by  Stefan Rudnicki
Audiobook (Unabridged)

$28.11 $31.95

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The Language of Trust: Selling Ideas in a World of Skeptics
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The Language of Trust: Selling…
by Michael Maslansky
Narrated by  Michael Maslansky
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Seeing the How: Transforming What People Do, Not Buy, To Gain Market Advantage
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Seeing the How: Transforming…
by Allen P. Adamson
Narrated by  Alan Carlson
Audiobook (Unabridged) $27.99
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