Title: Customer Relationship Management Systems Handbook, Author: Duane E. Sharp
Title: The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship / Edition 1, Author: Joe Fleischer
Title: Effective CRM using Predictive Analytics / Edition 1, Author: Antonios Chorianopoulos
Title: Data Mining Techniques in CRM: Inside Customer Segmentation / Edition 1, Author: Konstantinos K. Tsiptsis