Title: Data Mining Techniques in CRM: Inside Customer Segmentation / Edition 1, Author: Konstantinos K. Tsiptsis
Title: Implementing SAP® CRM: The Guide for Business and Technology Managers / Edition 1, Author: Vivek Kale
Title: Effective CRM using Predictive Analytics / Edition 1, Author: Antonios Chorianopoulos
Title: The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship / Edition 1, Author: Joe Fleischer
Title: Customer Relationship Management Systems Handbook, Author: Duane E. Sharp