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Customer Care Excellence: How to Create an Effective Customer Focus
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Customer Care Excellence: How…
by Sarah Cook
Narrated by  Karen Cass
Audiobook (Unabridged)

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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Abridged)
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by Bill Price, David Jaffe
Narrated by  Jim Bond
Audiobook (Abridged)

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Human Sigma: Managing the Employee-Customer Encounter
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Human Sigma: Managing the…
by John H. Fleming Ph.D., Jim Asplund
Narrated by  Tom Parks
Audiobook (Unabridged)

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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People
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Leading the Starbucks Way: 5…
by Joseph A. Michelli
Narrated by  Joseph A. Michelli, Tom Parks
Audiobook (Unabridged)

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Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism
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Rules to Break and Laws to…
by Don Peppers, Martha Rogers Ph.D.
Narrated by  Don Peppers, Martha Rogers Ph.D.
Audiobook (Unabridged)

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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The New Gold Standard: 5…
by Joseph A. Michelli
Narrated by  Joseph A. Michelli, Tom Parks
Audiobook (Unabridged)

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The Hook: How to Share Your Brand's Unique Story to Engage Customers, Boost Sales, and Achieve Heartfelt Success
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The Hook: How to Share Your…
by Richard Krevolin
Narrated by  Mel Foster, Patrick Lawlor, Joyce Bean
Audiobook (Unabridged)

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What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
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What Customers Crave: How to…
by Nicholas J. Webb
Narrated by  James Foster
Audiobook (Unabridged)

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Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology
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Happy Customers Everywhere:…
by Bernd H. Schmitt
Narrated by  Walter Dixon
Audiobook (Unabridged)

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Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology
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Happy Customers Everywhere:…
by Bernd H. Schmitt
Narrated by  Walter Dixon
Audiobook (Unabridged)

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How to Get a Meeting with Anyone: The Untapped Selling Power of Contact Marketing
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How to Get a Meeting with…
by Stu Heinecke
Narrated by  Christopher Lane
Audiobook (Unabridged)

$32.39 $35.99

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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
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Woo, Wow, and Win: Service…
by Thomas A. Stewart, Patricia O'Connell
Narrated by  Mike Chamberlain
Audiobook (Unabridged)

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Millennials With Kids: Marketing to this Powerful and Surprisingly Different Generation of Parents
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by Jeff Fromm, Marissa Vidler
Narrated by  Sean Pratt, Shannon Parks
Audiobook (Unabridged)

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Going Social: Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media
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Going Social: Excite Customers…
by Jeremy Goldman
Narrated by  Joe Geoffrey
Audiobook (Unabridged)

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Beyond Advertising: Creating Value Through All Customer Touchpoints
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Beyond Advertising: Creating…
by Yoram (Jerry) Wind, Catharine Findiesen Hays, The Wharton Future of Advertising Innovation Network
Narrated by  Karen Saltus
Audiobook (Unabridged)

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Co-Create: How Your Business Will Profit from Innovative and Strategic Collaboration
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Co-Create: How Your Business…
by David Nour
Narrated by  David Nour
Audiobook (Unabridged)

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Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences
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Customer Obsessed: A Whole…
by Eric Berridge
Narrated by  Tim Andres Pabon
Audiobook (Unabridged)

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Customer CEO: How to Profit from the Power of Your Customers
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Customer CEO: How to Profit…
by Chuck Wall
Narrated by  Dana Hickox
Audiobook (Unabridged)

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Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
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Dealing with Difficult…
by Noah Fleming, Shawn Veltman, Debra Margles
Narrated by  Tom Parks, Cristina Panfilio
Audiobook (Unabridged)

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The Language of Trust: Selling Ideas in a World of Skeptics
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The Language of Trust: Selling…
by Michael Maslansky
Narrated by  Michael Maslansky
Audiobook (Unabridged) $27.99
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