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Title: The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market, Author: Michael Treacy
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The Discipline of Market…
by Michael Treacy, Fred Wiersema
Paperback $17.99
Title: The Language of Trust: Selling Ideas in a World of Skeptics, Author: Michael Maslansky
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The Language of Trust: Selling…
by Michael Maslansky, Scott West, Gary DeMoss, David Saylor
Paperback $24.00
Title: Setting the Table: The Transforming Power of Hospitality in Business, Author: Danny Meyer
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Setting the Table: The…
by Danny Meyer
Paperback $19.99
Title: 7L: The Seven Levels of Communication: Go From Relationships to Referrals, Author: Michael J. Maher
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7L: The Seven Levels of…
by Michael J. Maher
Paperback $16.95
Title: Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results, Author: Renee Evenson
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Powerful Phrases for Effective…
by Renee Evenson
Paperback $19.99
Title: Satisfaction: How Every Great Company Listens to the Voice of the Customer, Author: Chris Denove
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Satisfaction: How Every Great…
by Chris Denove, James Power
Paperback $24.00
Title: The Swipe-Right Customer Experience: How to Attract, Engage, and Keep Customers in the Digital-First World, Author: Sanna Eskelinen
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The Swipe-Right Customer…
by Sanna Eskelinen, Belinda Gerdt
Paperback $19.99
Title: Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines, Author: Adam Toporek
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Be Your Customer's Hero:…
by Adam Toporek
Paperback $18.99
Title: No Nonsense: Attract New Customers: 100+ Ideas to Bring In More Customers, Author: Jerry R. Wilson
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No Nonsense: Attract New…
by Jerry R. Wilson
Paperback $14.95
Title: Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants, Author: Paul Cherry
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Questions That Sell: The…
by Paul Cherry
Paperback $19.99
Title: The People's Repertory, Author: Luc De Schepper
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The People's Repertory
by Luc De Schepper
Explore Series
Paperback $19.95
Title: Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers, Author: Noah Fleming
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Dealing with Difficult…
by Noah Fleming, Shawn Veltman, Debra Margles (Foreword by)
Paperback $15.99
Title: How to Win Customers and Keep Them for Life, Revised Edition, Author: Michael LeBoeuf
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How to Win Customers and Keep…
by Michael LeBoeuf
Paperback $15.00
Title: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience, Author: Micah Solomon
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Ignore Your Customers (and…
by Micah Solomon
Paperback $19.99
Title: Perfect Phrases for Customer Service, Author: Robert Bacal
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Perfect Phrases for Customer…
by Robert Bacal
Explore Series
Paperback $19.00
Title: The Travel Advisor's Cruise Handbook: Selling Ocean, River, & Expedition Vacations, Author: Christopher Grum
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The Travel Advisor's Cruise…
by Christopher Grum, Michael Akana, Scott Mcalister
Paperback $19.99
Title: Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life, Author: T. Scott Gross
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Positively Outrageous Service:…
by T. Scott Gross, Andrew Szabo, Michael Hoffman
Paperback $19.99
Title: HR from the Heart: Inspiring Stories and Strategies for Building the People Side of Great Business, Author: Libby Sartain
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HR from the Heart: Inspiring…
by Libby Sartain, Martha Finney
Paperback $19.95
Title: Customer Mania!: It's Never Too Late to Build a Customer-Focused Company, Author: Kenneth Blanchard Ph.D.
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Customer Mania!: It's Never…
by Kenneth Blanchard Ph.D., Jim Ballard (Editor), Fred Finch (Editor)
Paperback $16.00
Title: Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison, Author: Joe Calloway
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Becoming a Category of One:…
by Joe Calloway
Paperback $23.00

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