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Title: Coaching Knock Your Socks Off Service, Author: Ron Zemke
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Coaching Knock Your Socks Off…
by Ron Zemke, Kristin Anderson
Explore Series
Paperback $18.95
Title: Secret Service: Hidden Systems That Deliver Unforgettable Customer Service, Author: John DiJulius
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Secret Service: Hidden Systems…
by John DiJulius
Paperback $18.99
Title: HR from the Heart: Inspiring Stories and Strategies for Building the People Side of Great Business, Author: Libby Sartain
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HR from the Heart: Inspiring…
by Libby Sartain, Martha Finney
Paperback $19.95
Title: The Behavioral Advantage: What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena, Author: Terry Bacon
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The Behavioral Advantage: What…
by Terry Bacon, David Pugh
Paperback $25.00
Title: The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service, Author: Darryl S. DOANE
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The Customer Service Activity…
by Darryl S. DOANE, Rose D. SLOAT
Paperback $39.99
Title: The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation, Author: Donna FLUSS
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The Real-Time Contact Center:…
by Donna FLUSS
Paperback $27.95
Title: Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants, Author: Paul Cherry
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Questions That Sell: The…
by Paul Cherry
Paperback $16.95
Title: Great Customer Service on the Telephone, Author: Kristin Anderson
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Great Customer Service on the…
by Kristin Anderson
Explore Series
Paperback $12.99
Title: The Kindness Revolution: The Company-Wide Culture Shift that Inspires Phenomenal Customer Service, Author: Ed HORRELL
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The Kindness Revolution: The…
by Ed HORRELL
Paperback $19.95