Title: When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market, Author: John Yokoyama
Title: The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation, Author: Donna FLUSS
Title: The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service, Author: Darryl S. DOANE
Title: Secrets of Great Rainmakers: The Keys to Success and Wealth, Author: Jeffrey J. Fox
Title: How to Get to the Top: Business Lessons Learned at the Dinner Table, Author: Jeffrey J. Fox