Paperback(4th ed.)
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Overview
Product Details
ISBN-13: | 9781119789062 |
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Publisher: | Wiley |
Publication date: | 07/01/2025 |
Edition description: | 4th ed. |
Pages: | 425 |
Product dimensions: | 6.00(w) x 1.25(h) x 9.00(d) |
About the Author
Lenny Lindis president of CoVision, Inc. He is the co-developer of Council, a groupware system designed for facilitators.
Catherine Toldi, M.A. is a freelance collaboration specialist.
Sarah Fisk, PhD is a clinical psychologist, a seasoned facilitator, and a designer of participatory processes. She has been a featured speaker of the annual conferences of the National Organization Development Network and the International Association of Facilitators as well as an adjunct professor at California Institute of Integral Studies. Sarah's corporate clients have included Hewlett-Packard, Agilent, Visa International, Mercer Human Resource Consulting, Inc. and many other Fortune 500 businesses. Her public sector clients have included the March of Dimes, the Charles and Helen Schwab Foundation, EarthIsland Institute, City of Edmonton, Alberta, and numerous educational and government agencies and community based organizations. Sarah has been a senior consultant with Community At Work since 1996.
Duane Berger, M.A. is co-founder of the Resource Center for Consensus Decision-Making.
Read an Excerpt
Table of Contents
Foreword Michael Doyle xi
Introduction xvii
Grounding Principles
The Dynamics of Group Decision-Making 3
Participatory Values 23
Introduction to the Role of Facilitator 31
Facilitator Fundamentals
Facilitative Listening Skills 41
ChartWriting Technique 61
Facilitating Open Discussion 75
Alternatives to Open Discussion 89
Brainstorming 117
Tools for Managing Long Lists 123
Dealing with Difficult Dynamics 135
Effective Agendas: Desired Outcomes 155
Effective Agendas: Process Design 173
Building Sustainable Agreements
Principles for Building Sustainable Agreements 191
Gathering Diverse Points of View 203
Building a Shared Framework of Understanding 221
Developing Inclusive Solutions 237
Reaching Closure
Importance of Clear Decision Rules 265
Striving for Unanimity 275
Reaching Closure Step by Step 289
Facilitating Sustainable Agreements 303
Photocopying Policy 313
Bibliography 315
Acknowledgments 319
The Authors 323
Index 325
Training from Community At Work 341
What People are Saying About This
"In cross-functional environments, where diverse perspectives are intentionally brought together to produce high-quality thinking, a highly skilled facilitator can add great value—and Sam Kaner is one of the best. The Facilitator's Guide provides a full set of models and tools to enable an organization to reap the benefits of a well facilitated, participatory decision-making process. Having seen Sam's methods in action, I can attest to their power and effectiveness."
—Pierre Omidyar, founder and chairman, eBay and Omidyar Network
"Hooray for the Facilitator's Guide. It explains principles, practices, and processes with cogent clarity, and each diagram conveys a complex idea almost instantly."
—Joanna Macy, author, World as Lover, World as Self
"Our organization's core purpose is to dissolve boundaries across sectors in order to find innovative solutions to difficult social problems. We know how immensely challenging it is to facilitate dialogue among multiple stakeholders. This amazing book is a comprehensive guide for meeting that challenge. I've worked with a myriad of consultants during the past 16 years, and Sam Kaner's approach is vastly superior for bringing about lasting system change."
—Kriss Deiglmeier, executive director, Center for Social Innovation, Stanford University
"Sam Kaner is one of the world's leading experts on collaboration. His grasp of the challenges and dilemmas of collaboration is superb, as are his models and methods for facilitating complex processes."
—Sandy Schuman, editor, Creating a Culture of Collaboration
"The Facilitator's Guide has allowed us to build our own capacity. We've learned how to convene multiple stakeholder teams, plan effectively, and make more sustainable decisions, thus maintaining our collaborative values as we grow to serve a wider community. I highly recommend this book."
—James Whipple, CEO, Marshall Medical Center, El Dorado County, California
"Kaner's decision-making procedures are the best I've ever seen. We use them all the time!"
—Deborah Alvarez-Rodriguez, president and CEO, Goodwill Industries of San Francisco, San Mateo, and Marin Counties