Table of Contents
Introduction xi
1 Saying "Please" 1
2 Saying "Thank You" 4
3 Saying "Excuse Me" 8
4 Making an Apology 11
5 Accepting an Apology 15
6 Introducing Your Friends to Your Parents 18
7 Saying "Ma'am" and "Sir" 22
8 Asking Permission 25
9 Paying a Compliment 28
10 Accepting a Compliment 31
11 Knowing When to Keep Your Mouth Shut 34
12 Listening to and Talking to Adults 37
13 Shaking Hands 41
14 Meeting People with Physical Challenges 45
15 Accepting a Gift You Don't Like 48
16 Accepting a Gift You Like 52
17 Writing a Thank You Note 55
18 Selecting a Gift 59
19 Answering the Telephone 63
20 Taking Phone Messages 69
21 Using a Cell Phone 73
22 Winning Well 79
23 Losing Well 82
24 How to Act in Places Where You Are Bored 85
25 How to Behave in a Movie Theater 89
26 Traveling on an Airplane 93
27 Walking in Front of Other People 97
28 Responding to Invitations 100
29 Using a Napkin 104
30 Using the Correct Fork 108
31 Using a Knife and Fork 112
32 Refusing Foods You Can't Eat 115
33 Dealing with Foods You Don't Like 118
34 Ordering from a Menu 122
35 How to Use Chopsticks 126
36 Opening the Door for Other People 128
37 A Gentleman Goes Online 131
38 Borrowing and Sharing 139
39 The Unzipped Zipper and Other Embarrassing Situations 143
40 Boundaries: Yours and Theirs 147
41 Taking Pride in Your Appearance 151
42 Tying Your Own Tie 155
43 Shining Your Shoes 160
44 When to Take Off Your Cap 164
45 Taking Care of Your Fingernails 167
46 Handkerchiefs and Tissues 169
47 Picking Up After Your Pet 172
48 Picking Up After Yourself 176
49 Putting Down the Toilet Seat 180
50 Personal Hygiene 183
Index 187