Table of Contents
About the Author ix
Acknowledgments xi
Foreword William H. Thomas, M.D xiii
Preface, Person-Centered Leadership: Elevating the Art xv
Chapter 1 How It Is: Three Stories & One Myth 1
Lesson 1 Sanibel Island 2
Lesson 2 Parkview Care Center 9
Lesson 3 Her Name Was Grace 19
Lesson 4 The Myth of Independence 23
Chapter 2 How It Ought to Be: Three Stones & One Myth 27
Lesson 5 The Mystery of Roseto 28
Lesson 6 Lessons from Roscoe Elementary School 32
Lesson 7 Saint Lucia 38
Lesson 8 The Turnover Myth 44
Chapter 3 Understanding Human Behavior: Three Truths & One Lie 53
Lesson 9 Truth #1: The Automatic Mind 54
Lesson 10 Truth #2: Context versus Character 63
Lesson 11 Truth #3: Knowledge Does Not Change Behavior 69
Lesson 12 The Lie: As a Leader, I Need to Treat Everyone the Same 74
Chapter 4 Understanding the Human Brain: A Leadership Tool 83
Lesson 13 The Judging Brain & Negative Bias 84
Lesson 14 Emotional Contagion 89
Lesson 15 Self-Discipline: The Elephant & the Rider 93
Lesson 16 Abundance versus Scarcity 97
Lesson 17 Hope versus Fear 101
Chapter 5 Understanding the Problem: Creating Sustainable Person-Centered Care 105
Lesson 18 Emergent Systems 106
Lesson 19 The Return from La-La Land 110
Lesson 20 The Power of the Dialectic 115
Chapter 6 Solving the Problem: Shifting Our Beliefs 135
Lesson 21 From Sheepherder to Shepherd 136
Lesson 22 A New View of Motivation 144
Lesson 23 Empowerment as a Function of Leadership 153
Lesson 24 Redefining Our Measures of Success 162
Lesson 25 Thinking and Behavior Matrix for Person-Centered Leaders 168
Chapter 7 Solving the Problem: Changing the Context 187
Lesson 26 Organizational Redesign 188
Lesson 27 Beyond a Just Culture 197
Lesson 28 Organizational Climate 206
Lesson 29 Surplus Safety 211
Chapter 8 Solving the Problem: Replacing Routines 217
Lesson 30 Keystone Habits 218
Lesson 31 From Animosity to Reciprocity 232
Epilogue 242
References 243
Index 249