Title: How to Measure Customer Satisfaction / Edition 2, Author: Nigel Hill
Title: Customer Surveys for Agency Managers: What Managers Need to Know / Edition 1, Author: Harry P Hatry
Title: Satisfaction: A Behavioral Perspective on the Consumer: A Behavioral Perspective on the Consumer / Edition 2, Author: Richard L. Oliver
Title: Memorable Customer Experiences: A Research Anthology / Edition 1, Author: Joëlle Vanhamme