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Title: Stuff: The Secret Lives of Everyday Things / Edition 1, Author: John C. Ryan
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Stuff: The Secret Lives of…
by John C. Ryan, Alan Thein Durning, Ellen Chu, Don Baker, Alan T. Durning
Paperback from $10.72 $14.95 Current price is $10.72, Original price is $14.95.
Title: Inside the Magic Kingdom: Seven Keys to Disney's Success, Author: Tom K. Connellan
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Inside the Magic Kingdom:…
by Tom K. Connellan
Hardcover from $12.61 $20.00 Current price is $12.61, Original price is $20.00.
Title: Managing Service Firms: The Power of Managerial Marketing / Edition 1, Author: Per Skålén
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Managing Service Firms: The…
by Per Skålén
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Paperback $21.99
Title: Customer Loyalty: How to Earn It, How to Keep It / Edition 2, Author: Jill Griffin
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Customer Loyalty: How to Earn…
by Jill Griffin, Robert T. Herres
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Paperback $22.95
Title: A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool / Edition 2, Author: Janelle Barlow
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A Complaint Is a Gift: Using…
by Janelle Barlow, Claus Møller
Paperback $24.95
Title: Artisans and Cooperatives: Developing Alternative Trade for the Global Economy, Author: Kimberly M. Grimes
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Artisans and Cooperatives:…
by Kimberly M. Grimes, B. Lynne Milgram
Paperback $24.95
Title: Yellow Cab, Author: Robert Leonard
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Yellow Cab
by Robert Leonard
Paperback $24.95
Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
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Hardcover from $16.31 $24.99 Current price is $16.31, Original price is $24.99.
Title: Kodak and the Lens of Nostalgia / Edition 1, Author: Nancy Martha West
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Kodak and the Lens of…
by Nancy Martha West
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Paperback $25.00
Title: Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy / Edition 1, Author: Bill Stinnett
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Think Like Your Customer: A…
by Bill Stinnett
Paperback $25.00
Title: Global Trade in Services: Fear, Facts, and Offshoring, Author: J. Bradford Jensen
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Global Trade in Services: Fear…
by J. Bradford Jensen
Paperback $25.95
Title: Services Marketing: People, Technology, Strategy (Eighth Edition), Author: Jochen Wirtz
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Services Marketing: People,…
by Jochen Wirtz, Christopher Lovelock
Paperback $29.90
Title: Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know / Edition 1, Author: Jeffrey Gitomer
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Customer Satisfaction Is…
by Jeffrey Gitomer
Hardcover from $19.11 $30.00 Current price is $19.11, Original price is $30.00.
Title: The Apple Experience: Secrets to Building Insanely Great Customer Loyalty / Edition 1, Author: Carmine Gallo
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The Apple Experience: Secrets…
by Carmine Gallo
Hardcover $31.00
Title: The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition / Edition 1, Author: Joselin Linder
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The Gamification Revolution:…
by Joselin Linder, Gabe Zichermann
Hardcover $33.00
Title: Millennial Monsters: Japanese Toys and the Global Imagination / Edition 1, Author: Anne Allison
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Millennial Monsters: Japanese…
by Anne Allison, Gary Cross
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Paperback $34.95
Title: Healing Appalachia: Sustainable Living through Appropriate Technology, Author: Al Fritsch
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Healing Appalachia:…
by Al Fritsch, Paul Gallimore
Paperback $40.00
Title: The Object of Labor: Art, Cloth, and Cultural Production / Edition 1, Author: Joan Livingstone
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The Object of Labor: Art,…
by Joan Livingstone, John Ploof
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Hardcover $40.95
Title: Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions / Edition 1, Author: Michael George
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Lean Six Sigma for Service:…
by Michael George, Mike George
Hardcover from $24.87 $41.00 Current price is $24.87, Original price is $41.00.
Title: Luxury World: The Past, Present and Future of Luxury Brands / Edition 1, Author: Mark Tungate
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Luxury World: The Past,…
by Mark Tungate
Hardcover $41.99

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