Table of Contents

Abbreviations


Preface

1. Introduction

2. Work, Power, and the Monopoly Corporation


The Emiseration of Labor?
Managerial Hegemony
The Emancipation of Labor?
Discussion

3. The Old Regime at AT&T: Taylorism, Paternalism, and Labor Struggle, 1890-1947.


Weavers of Speech: The Changing Character of Telephone Work


The Feminization of the Switchboard
The Rationalization of the Labor Process, 1890-1915


The Structure of Labor Control at AT&T


A Little Robot of Steel: The Mechanization of Labor


Institutionalizing Paternalism
Two Firms, One Regime
Conclusion

4. Capital, Labor, and New Technology


Technology, Skill, and Power at Work
The Structure of the Bell System after World War II


Tradition Amidst Bureaucracy
The 'Real Subordination of Labor' Revisited
The Nature of Plant Work in Manual C.O.s
Rationalization and Resistance


Information Technology and Work Processes


The Automation of Craft Work
The Automation of Clerical Work
Estimating the Links among Technology, Work, and Alienation


Conclusion

5. The Limits of Managerial Hegemony


The Dominant Ideology at Work
The Ideology of Participation
Economic Competition and the Workers Response
Sources of Variation in Working-Class Consciousness
Conclusion

6. Conclusion


Labor Control in the Monopoly Core
Beyond the New Regime

Appendix: Research Methods and Sample Design


Notes


References


Index