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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
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Hardcover from $16.31 $24.99 Current price is $16.31, Original price is $24.99.
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Managing Customer Value: One Stage At A Time, Author: Dilip Soman
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Managing Customer Value: One…
by Dilip Soman, Sara N-marandi
Hardcover $65.00
Title: Service Supply Chain Systems: A Systems Engineering Approach / Edition 1, Author: Tsan-Ming Choi
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Service Supply Chain Systems:…
by Tsan-Ming Choi
#8 in Series
Hardcover $180.00
Title: E-Service: New Directions in Theory and Practice: New Directions in Theory and Practice / Edition 1, Author: Roland T. Rust
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E-Service: New Directions in…
by Roland T. Rust, P.K. Kannan
Paperback $63.99
Title: Shopping While Black: Consumer Racial Profiling in America / Edition 1, Author: Shaun L. Gabbidon
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Shopping While Black: Consumer…
by Shaun L. Gabbidon, George E. Higgins
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Paperback $49.99
Title: Listening with Empathy: Creating Genuine Connections with Customers and Colleagues, Author: John Selby
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Listening with Empathy:…
by John Selby
Hardcover $19.95
Title: Customer Engagement Marketing, Author: Robert W. Palmatier
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Customer Engagement Marketing
by Robert W. Palmatier, V. Kumar, Colleen M. Harmeling
Hardcover $249.99
Title: Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions / Edition 356, Author: Bill Dodds
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Managing Customer Value:…
by Bill Dodds
Paperback $100.99
Title: Retail Banking Technology: Strategies and Resources That Seize the Competitive Advantage / Edition 1, Author: Michael Violano
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Retail Banking Technology:…
by Michael Violano, Shimon-Craig Van Collie
Hardcover $318.95
Title: Engaging Brands: A Customer-Centric Approach for Superior Experiences / Edition 1, Author: Michela Addis
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Engaging Brands: A…
by Michela Addis
Paperback $49.99
Title: Integrating Performance and Budgets: The Budget Office of Tomorrow, Author: Jonathan D. Breul
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Integrating Performance and…
by Jonathan D. Breul, Carl Moravitz, Philip G. Joyce, Julia Melkers, Katherine Willoughby editor-in-chief, Public Administration Review and Golembiewski Professor of
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Paperback $63.00
Title: Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers / Edition 1, Author: James Poisant
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Creating and Sustaining a…
by James Poisant
Hardcover $110.00
Title: Intervening to Improve the Safety of Occupational Driving: A Behavior-Change Model and Review of Empirical Evidence / Edition 1, Author: Timothy D. Ludwig
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Intervening to Improve the…
by Timothy D. Ludwig, Scott Geller
Hardcover $180.00
Title: Marketing Opportunities and Challenges in a Changing Global Marketplace: Proceedings of the 2019 Academy of Marketing Science (AMS) Annual Conference, Author: Shuang Wu
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Marketing Opportunities and…
by Shuang Wu, Felipe Pantoja, Nina Krey
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Hardcover $249.99
Title: Service Leadership: The Quest for Competitive Advantage / Edition 1, Author: Svafa Gronfeldt
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Service Leadership: The Quest…
by Svafa Gronfeldt, Judith Banks Strother
Paperback $179.00

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