10 Tips No One Tells You about Cutting Off a Customer

by Frances Enkin

Overview

The TIPS Lady aka Fran Enkin has cut off hundreds of customers and has taught even more how to do it themselves.
She is here to give you the inside story so that you and your staff can handle the delicate and difficult situations that may arise when serving alcohol in the hospitality industry.
You will learn:
Why your bartenders are afraid to cut off their customers and what to do about it.

The
most important reason to train your staff in responsible service. Clue: it involves Lawyers!

Tip#9 The one thing you must NEVER do when refusing service.

How TIPS Training will protect your business and save you money!

Helping you save lives, one drink at a time!

Product Details

BN ID:	2940157235635
Publisher:	Frances Enkin
Publication date:	01/18/2017
Sold by:	Barnes & Noble
Format:	eBook
File size:	455 KB

About the Author

Fran Enkin has been behind the wood for over 25 years. A veteran of the hospitality industry, having worked as both a server and a bartender has given her the firsthand knowledge of the daily situations that servers, bartenders, managers and owners face in dealing with intoxicated people.

Being a TIPS Trainer for almost a decade has allowed her to offer not only solutions but a real understanding of the delicate balance between customer service and adhering to the laws to keep guests safe and to protect the business.

It is her personal mission that those in the hospitality industry have the tools and confidence to do what needs doing, when it needs doing!

Editorial Reviews

Your new 10 Tips Mini Ebook is a powerful tool that will educate not only the bartender but also the manager and the restaurant owner as well. I like the mini ebook because it is short and to the point which in today's busy world is exactly what is needed!

Susan M.

This book should be mandatory to read before bing able to serve or work where alcohol is being served. Also, the 10 TIPS should be used as a training tool to practice before you have to cut someone off for real. that way everyone is comfortable and safe while doing so. Amazing book overall!

Ashley R.

A quick easy read! Reminded me as an Owner, to make responsible alcohol service a priority. I will definitely be applying this to my staff and getting the book for them as a refresher!

Bob M.