9 Dysfunctions in Our Healthcare Systems

by Warren Hoffman, Judith Ramsey (Editor), Tanya Ramsey (Illustrator)

Overview

“In a few short pages, Dr. Hoffman concisely and clearly reveals the major issues facing anyone who has chosen leadership in a healthcare setting as part of their life mission. As most of us have experienced, leadership is anything but clear most days. The wisdom and guidance offered here are indispensible and the time spent absorbing, reflecting on, and applying the message within is well worth it. To reflect is to “look again” and these nine dysfunctions in healthcare deserve our full attention.

If you are looking for a concise review of, and help confronting, the issues facing healthcare leaders worldwide look no further. Dr. Hoffman’s research over the last decade combines personal interviews with healthcare leaders in institutions big and small, thought provoking cases and data that reveal the major dysfunctions facing anyone who has chosen or been to chosen to lead in healthcare. In a few short pages he clearly identifies the common dysfunctions we all face and offers insightful wisdom for leading through them. It contains a lifetime of knowledge, insight and experience and is among the most helpful resources I’ve found in my efforts to lead at a time of tremendous change.” ~Lorene Rutherford, M.D. Lakeview Clinic, Chaska, MN

Product Details

BN ID:	2940148169758
Publisher:	The AWL Group
Publication date:	01/28/2014
Sold by:	Barnes & Noble
Format:	eBook
Pages:	105
File size:	810 KB

About the Author

Warren Hoffman, Ph.D. brings a wealth of personal and organizational performance experience to Action Wheel Leadership, Inc. (The AWL Group).

Warren defines the purpose of his life “to help others do well.” He has spent more than 30 years dealing with issues, challenges, and problems that cause dysfunction in individuals and organizations. He credits his ability to deal with tragic and near tragic situations to his work as a pastor where he was faced with nearly every imaginable human and organizational situation.
“The answers to ordinary and extraordinary situations are secondary to the questions they invoke. My work is to partner with others to insure that the appropriate and tough questions are addressed before accepting easy answers.”

Warren is known for invoking, evoking, and provoking himself and others in order to discover what is really going on internally and externally. Through humor, conversation, and looking at ordinary things from the “dance floor and the balcony” is his way of engaging an individual or groups to see what hasn’t been seen. He is a “facilitator’s facilitator.” He is an author, presenter, coach, and assessment specialist, and a leading authority in helping organizations deal with learning disabilities, paradigm shifts, and critical tipping points. His most recent book is Dysfunctions in Healthcare. Other books he has written, including The ABCs of Communication and Turtle On A Post, deal with the importance of authentic leadership on personal, professional, and organizational levels.

He has served as assessment specialist and coach for Personnel Decisions International, director of leadership development and training for a Dayton Hudson operating company, executive director of the North Central Career Development Center, adjunct faculty, University of Minnesota School of Medicine for thirteen years, and served for eleven years on the core faculty of the Physician Leadership College, University of St. Thomas. He began his professional life as a Presbyterian Pastor in Minnesota and Illinois.

His real education began at the Lennox, S.D. elementary school and with the birth, growth, and maturity of his four sons. He and Marian have been married for more than 40 years. His formal education took place at the University of Dubuque, Dubuque Theological Seminary and the University of Edinburgh, Scotland.

Editorial Reviews

Hoffman and the AWL group have written an excellent review of the main causes of today's healthcare problems (dysfunctions) but more importantly give the reader great insights to the treatment and cures. Strong book for all leaders in the industry. ~ Phil Kibort, MD, MBA Chief Medical Officer Children’s Hospital & Clinics, Minneapolis

Book Review - Phil Kibort, MD, MBA

I can identify with the situations described. This book shows a perspective that calls for a balance of leadership, management, and execution. Case studies, based on real situations, give insight to 9 dysfunctions that plague our health care system. Understanding these dysfunctions may help providers, administrators, and policy makers change the system in a way that benefits patients. ~Jon Wempner MD, Ridgeview Medical Center Waconia, MN

Book Review - John Wempner, MD

This book is a wonderful distillation and synthesis of theory, narrative and very practical things that can be done by leaders who truly give a damn about their healthcare system, the people who work in it and the patients whose lives depend upon it.
~Gary Coulton, Ph.D. Dean at St. George’s Medical School, London

Book Review - Gary Coulton, Ph.D.

Dr. Warren Hoffman, in his perceptive and succinct manner, clearly describes nine common dysfunctions in healthcare. Through interviews conducted with 511 healthcare professionals and more than 30 years in leadership consulting work, Dr. Hoffman has found common problem areas that demand our attention as healthcare leaders. If you follow his lead in courageously addressing these dysfunctions, you will see improvement. I guarantee it. ~Laurie C. Drill-Mellum, MD, MPH
CMO, MMIC

Book Review - Laurie C. Drill-Mellum, MD, MPH