Application Administrators Handbook: Installing, Updating and Troubleshooting Software

by Kelly C Bourne

Overview

An Application Administrator installs, updates, optimizes, debugs and otherwise maintains computer applications for an organization. In most cases these applications have been licensed from a third party, but they may have been developed internally. Examples of application types include Enterprise Resource Planning (ERP), Customer Resource anagement (CRM), and Point of Sale (POS), legal contract management, time tracking, accounts payable/receivable, payroll, SOX compliance tracking, budgeting, forecasting and training. In many cases the organizations are absolutely dependent that these applications be kept running. The importance of Application Administrators and the level to which organizations depend upon them is easily overlooked.Application Administrator’s Handbook provides both an overview of every phase of administering an application; from working the vendor prior to installation, the installation process itself, importing data into the application, handling upgrades, working with application users to report problems, scheduling backups, automating tasks that need to be done on a repetitive schedule, and finally retiring an application. It provides detailed, hands-on instructions on how to perform many specific tasks that an Application Administrator must be able to handle.

Product Details

ISBN-13:	9780123985453
Publisher:	Elsevier Science
Publication date:	10/01/2013
Pages:	626
Product dimensions:	7.50(w) x 9.00(h) x 1.50(d)

About the Author

Kelly C. Bourne is an Applications Administrator with The Interpublic Group of Companies (IPG) where he is responsible for responsible for maintaining, upgrading, and tuning five web based applications used by subsidiaries world-wide. Kelly has been programming with a variety of languages for over 30 years. Most recently his experience is developing client/server applications in Visual Studio .NET, Visual Basic, Oracle and Microsoft SQL Server. He has written articles for DBMS Magazine, IBM Data Management Magazine and for ZD.NET. He’s the author of Testing Client/Server Systems published by McGraw-Hill.

Table of Contents

1. What does an Application Administrator do? 2. Design of Systems 3. Architecture 4. Features Common to Many Applications 5. Application Specifics 6. Configuration Management 7. Change Control 8. Installing Software 9. Software support 10. Updates and Patches 11. Supporting Existing Applications 12. Handling Problems with Applications 13. Repetitive Applications 14. Security 15. The Server 16. Tuning Applications 17. The Network 18. The Organization 19. The Users Viewpoint 20. The Vendors 21. The Consultants 22. The Government Gets Involved 23. Common Systems Tools 24. Systems Tools Microsoft 25. Systems Tools UNIX/Linux 26. Tools you Should Develop 27. Third Party Tools 28. Troubleshooting Tips 29. Things to Advance that Payoff 30. Things That Will Happen That You Don’t Want to Think About 31. The End of Days: Decommissioning an Application 32. What Every Application Administrator should know 33. Education 34. Parting Advice: Advice Unsolicited

What People are Saying About This

From the Publisher

Everything you need to know about Application Administration in one place

Editorial Reviews

"…an application administrator’s job is to keep existing computer applications running. For even one computer application, there is a lot involved in doing that job, as this book explains…offers good scope, detail, and general readability. The content is reasonably up to date, a characteristic that is hard to achieve in the fast-moving field of computer usage." —ComputingReviews.com, April 2, 2014

"This book provides an extensive overview of inorganic alkaline earth compounds. It is a massive tour de force, summarizing on over 1000 pages the wide variety of alkaline earth metal inorganic species…the book provides exquisite, minute detail on the compounds and chemistry reported." —Chemistry World, March 2014

"This introductory guide to Application administration provides new administrators and IT workers considering this field with core information about the duties, concepts, technologies, processes involved in this essential position within the broader IT infrastructure. .. Additional sections cover practical advice for administrators and information on traditional best practices." —ProtoView.com, February 2014

From the Publisher