Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone

by Shep Hyken

Overview

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own.
 
In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:

• Showing up ready to be amazing
• Being proactive
• Craving feedback
• Taking responsibility
• Embracing authenticity
• Focusing on excellence
• Turning misery into magic

Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
 

Product Details

ISBN-13:	9781640951501
Publisher:	Sound Wisdom
Publication date:	10/01/2019
Sold by:	Barnes & Noble
Format:	eBook
Pages:	232
File size:	1 MB

About the Author

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
 

Table of Contents

Prologue, 11; Are You Amazing?, 13; The Anatomy Of Amazement, 21; From Misery To Amazement, 25; The Seven Amazement Habits, 29; The First Habit: Amazing People Show Up Ready To Amaze Show Up Ready To Amaze, 35; Work On Lombardi Time, 39; Remember: You’re Always On Stage, 45; Look Beyond The Clock, 51; Enter The Anti-No Zone, 55; The Second Habit: Amazing People Are Proactive Be Proactive, 63; Think Ahead, 67; Create A Predictably Positive Experience, 73; Think Outside The Rule Book, 79; Stay A Step Ahead, 85; The Third Habit: Amazing People Want Feedback Ask Directly For Feedback, 95; Look Past The Honeymoon, 99; Rate Yourself, 103; Fulfill The Promise, 107; Commit To Constant, Never-Ending Improvement, 113; The Fourth Habit: Amazing People Take Personal Responsibility Own It! Take Personal Responsibility, 121; A Common Purpose, 125; It’s Not My Fault, But Now It’s My Problem, 129; Go The Extra Mile, 133; Never Make An Excuse, 137; The Fifth Habit: Amazing People Are Authentic Mean What You Say, 143; Get To “Yes,” Get To “And”,  147; Show R-E-S-P-E-C-T, 151; Personalize It, 155; Share An Atkins Moment, 159; The Sixth Habit: Amazing People Turn Moments Of Misery Into Moments Of Magic Turn It Around,  165; See Problems As Opportunities To Show How Good You Are, 169; Find The Why, 173; Don’t Avoid Complaints; Manage Them, 179; Spot The Competition’s Moments Of Misery,  183; The Seventh Habit: Amazing People Habitually Focus On Excellence Make Excellence A Habit, 191; Be A Straight Shooter, 197; Do What You Say You’ll Do, 201; Cultivate The Leadership Mindset, 205; Sweep Like Beethoven Plays Piano, 209; Epilogue, 215; Acknowledgments, 225; About The Author, 229
 

Editorial Reviews

"A great read for employees, managers, executives, and even people who just want to improve their relationships."

Jeremy Watkin

"The seven amazement habits are must-haves for any company—or any employee—that wants to succeed and thrive in today's experience-focused economy."

Dennis Snow

"This is not just another business book with buzzwords and platitudes! Shep Hyken is the internationally recognized leading authority in this space. He uses entertaining storytelling to make critical points about consistently providing the best in customer experiences! Don't miss this one."

Don Hutson

"A great read for employees, managers, executives, and even people who just want to improve their relationships."--Jeremy Watkin, head of quality at First Call Resolution

"The seven amazement habits are must-haves for any company--or any employee--that wants to succeed and thrive in today's experience-focused economy."--Dennis Snow, Professional Speaker and Bestselling Author of Lessons from the Mouse

"This is not just another business book with buzzwords and platitudes! Shep Hyken is the internationally recognized leading authority in this space. He uses entertaining storytelling to make critical points about consistently providing the best in customer experiences! Don't miss this one."--Don Hutson, New York Times #1 Bestselling Author, Hall of Fame Speaker, and CEO of U.S. Learning

From the Publisher