Becoming a Successful Manager / Edition 2

by Gary Grossman, J. Robert Parkinson

Overview

About the Book
Becoming a Successful Manager has all the tools and techniques for making a smooth transition into the role of manager. Drawing on both academic research and real-world experience, the authors teach readers how to apply what they call "The Discovery Method." Through practical exercises and thought-provoking questions, readers learn how to manage others as successfully as they have managed themselves. Updates include such timely topics as the evolving roles of managers, managing up, and other changes brought on by technology, new generational influences, and changes in overall corporate culture and expectations.

Product Details

ISBN-13:	9780071741644
Publisher:	McGraw Hill LLC
Publication date:	04/19/2010
Edition description:	Updated
Pages:	224
Product dimensions:	5.90(w) x 8.90(h) x 0.80(d)

About the Author

About the Authors

J. Robert Parkinson, Ph.D., serves on the faculty at Northwestern University. He is a consultant, trainer, and coach specializing in effective communications for major corporations, professional associations, and government agencies. He has hosted several radio programs and conducts seminars and personal coaching/counseling sessions in relationship building, management practices, and communication techniques.

Gary Grossman is the founder and CEO of Venn Strategy Group, which helps companies measure and manage strategy. He is an international consultant and trainer with expertise in using business intelligence and technology to build an integrated performance management culture. His clients have included several well known companies including Coca-Cola, Epson, and Avery Dennison.

Table of Contents

Acknowledgments v

A Note from the Authors vii

Part I Knowing the Territory 1

1 What Is a Professional Manager? 3

2 Defining Your Role 15

3 The Staff Mosaic-Working Together 23

4 Understanding Each Person in Your Department 39

5 Clarifying What You and Your Employees Have in Common 47

Part II Establishing a Solid Departmental Foundation 53

6 Adopting Positive and Productive Attitudes 57

7 Perpetuating a Problem-Solving Culture 69

8 Listening-Really Listen and You Will Hear More than Words 87

9 Mastering the Art of Asking Questions 103

10 Eliminating Weeds from Your Departmental Garden 117

11 Giving the Gift of Constructive Criticism 127

Part III Building on Your Foundation 135

12 Hiring the Right People 139

13 Conducting Meaningful Performance Reviews 149

14 Delegating Effectively and Empowering Employees to Take Risks 159

15 Mastering Productive Meetings Is as Easy as PIE 171

16 Resolving Conflicts 185

17 Handling Harassment 195

18 Moving Forward 203

Appendix 207

Index 213