Benchmarking for Best Practice

by Mohamed Zairi

Overview

Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading.

It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.

Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992.

Product Details

ISBN-13:	9781136426568
Publisher:	Taylor & Francis
Publication date:	02/17/2010
Sold by:	Barnes & Noble
Format:	eBook
Pages:	512
File size:	42 MB
Note:	This product may take a few minutes to download.

About the Author

Mohamed Zairi

Table of Contents

Chapter 1 Driving businesses with quality in the 1990s; Chapter 2 Achieving a competitive advantage through TQM; Chapter 3 Critical factors for effective TQM implementation: a benchmarking approach; Chapter 4 Benchmarking quality systems: the role of auditing; Chapter 5 Benchmarking innovation management for best practice; Chapter 6 Benchmarking customer satisfaction for best practice; Chapter 7 Benchmarking supplier partnerships for best practice; Chapter 8 Benchmarking TQM in health care for best practice; Chapter 9 Benchmarking quality in financial services through the EQA self-assessment model; Chapter 10 Benchmarking performance measurement for best practice; Chapter 11 Benchmarking processes for best practice; Chapter 12 External corporate quality reporting for best practice;

Editorial Reviews

Primarily writing to demonstrate how Total Quality Management (TQM) can be put to work, the author discusses TQM theory and implementation factors in various industrial contexts. Some aspects of TQM implementation and sustainability are examined in depth, including: quality systems such EN ISO 9000, innovation management, customer satisfaction, the management of supplier partnerships, performance management, and the relevance of TQM to health care and financial sectors. The last two of the 12 chapters examine the process and various methodologies of benchmarking, and examine a benchmarking project which attempts to tackle the question of TQM relevance from the external/shareholder perspective. Annotation c. by Book News, Inc., Portland, Or.

Booknews

'This book makes an excellent contribution in the fields of TQM, benchmarking and continuous learning. Based on Professor Zairi's extensive applied research in world class aspiring organizations, it offers a good reference for practitioners charged with understanding how to improve processes and best practice methods.'
John Oakland

'Benchmarking for Best Practice' is a valuable reference tool at two levels. Firstly it can be used to identify key processes and measures for the critical processes which form the chapter headings. ... The book is also a treasure trove of best practice exemplars. ... Benchmarking for Best Practice is highly recommended.'
The Benchmark November 1996
'Benchmarking for Best Practice is a valuable reference tool ..
...a treasure trove of best practice exemplars.
Benchmarking for Best Practice is highly recommended.'
The Benchmark, November 1996

From the Publisher