Contents:
Introduction
1. Let's get started!
Names and News: Working world
2. Introduction (I)
3. Star power
4. Introduction (II)
5. Selling like hot cakes
Business Skills: Ken Taylor on saying no
6. Introduction
7. Exercise: key vocabulary
8. Example: three techniques
9. Exercise: no to a request
10. Exercise: no in a meeting
Intercultural Communication: Robert Gibson on critical incidents
11. Introduction:
12. Interview: critical incidents
False Friends
13. Exercise: translation
Office Talk
14. Introduction
15. The Maine Event
Head-to-Head
16. Street life from Los Angeles
Do Americans work too much?
17. Do you think you work too much?
Grammar: The passive
18. Exercise: using the passive
19. Exercise: emphasizing the results
Short Story
20. Introduction
21. Video Games
Applying for a Job
Ken Taylor on successful job interviews
22. Introduction
23. Exercise: key vocabulary
Dos and don'ts
24. Advice: getting ready
25. Dialogue: a job interview (I)
26. Dialogue: a job interview (II)
27. Dialogue: a job interview (III)
28. Exercise: interview practice
Say It in Style: What to say when you don't understand
29. Exercise: repeating expressions
30. Exercise: asking for an explanation
Insight: Business news with Tania Higgins
31. Introduction
32. Russia joins the WTO
33. Oil prices in 2012
34. Corporate round-up: Marriott, Lego, mobile phones in India
Conclusion
35. For more information
