Comebacks at Work: Using Conversation to Master Confrontation

by Kathleen Kelley Reardon, Christopher T. Noblet Narrated by Susan Ericksen

Overview

A stimulating, thought-provoking book that lets you know how to break free of negative behavior, take control of office politics, and prevent difficult, repetitive, and avoidable situations. Reardon-a frequent HuffingtonPost contributor and professor at the Marshall School of Business-arms readers with the tools they need to take control of conversations in the workplace. Comebacks at Work combines the best qualities of Deborah Tannen's Talking from 9 to 5, Kerry Patterson's Crucial Conversations, and Douglas Stone's Difficult Conversations, a perfect workplace guide to getting what you deserve.

Editorial Reviews

Publishers Weekly

A handbook for anyone who’s ever walked away from a work confrontation, fuming--only to think of the perfect rejoinder an hour later. Reardon (The Secret Handshake) breaks down the “art of the comeback,” emphasizing preparation, keeping your cool, and handling conflicts with a carefully thought-out strategy, pointing out that each of us is at least 75% responsible for how people respond to us. She helps readers change their mindsets, getting past the mental models learned early in life that we later use for dealing with emotional or threatening issues at work. Through a thorough briefing of the different kinds of bullies we might face at work--the puppeteer, the complainer, etc.--and strategies for telling when it’s best to walk away and when it’s time to engage, she guides readers to self-discovery and skills, from honing their gut instincts to mastering facial expressions and gestures needed to overcome “comeback brain freeze.” A lively, encouraging book, bound to banish l’esprit d’escalier forever. (Oct.)

From the Publisher

A lively, encouraging book, bound to banish l’esprit d’escalier forever.” — —Publishers Weekly

Product Details

BN ID:	2940169641073
Publisher:	HarperCollins
Publication date:	10/12/2010
Edition description:	Unabridged

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