Communication in Nursing / Edition 7

by Julia Balzer Riley RN, MN, AHN-BC, REACE

Overview

Go beyond theory and start to master the essential communication skills and techniques you’ll need throughout all areas of nursing practice. Communication in Nursing, 7^th Edition uses a personal and empathetic approach, along with unique artistic features, to help you develop a deeper understanding of the importance of communication. Comprehensive, step-by-step guidelines teach you how to establish patient relationships, and new QSEN-specific exercises help you learn to connect more effectively with patients, co-workers, and managers for better clinical outcomes. Real-life clinical scenarios, chapter exercises, and a new writing tutorial also offer endless opportunities to hone your skills.

• Moments of Connection boxes highlight the outcomes and benefits of successful communication.
• Wit & Wisdom boxes provide a humorous, personal approach to communication theory and application.
• Reflections On… boxes give you a specific task to help you integrate chapter material into the broader scope of nursing practice.
• Exercises throughout the book help you master chapter techniques and strengthen your communication skills.

• QSEN-specific exercises developed by a leading expert highlight how safety and improved care can result from better communication.
• UNIQUE! Online writing tutorial on Evolve helps you review and improve your technical writing skills.
• Case studies on Evolve give you practice using proper communication skills in a variety of real-life case scenarios.
• The latest information on compassion fatigue, language use, client preconceived ideas about health care, transcultural issues, technology, and the demands of electronic medical record systems provide you with the most up-to-date and relevant information needed to excel in today’s nursing field.

Product Details

ISBN-13:	9780323083348
Publisher:	Elsevier Health Sciences
Publication date:	11/23/2011
Edition description:	Older Edition
Pages:	368
Product dimensions:	7.50(w) x 9.20(h) x 0.60(d)
Lexile:	1110L (what's this?)

About the Author

Table of Contents

PART 1: Getting Started: Basic Communication Competence

1. Responsible, Assertive Care Communication in Nursing

2. The Client-Nurse Relationship: A Helping Relationship

3. Solving Problems Together

4. Understanding Each Other: Communication and Culture

5. Working Together in Groups

6. Electronic Communication

PART 2: Building Relationships

7. Warmth

8. Respect

9. Genuineness

10. Empathy

11. Self Disclosure

12. Specificity

13. Asking Questions

14. Expressing Opinions

15. Humor

16. Spirituality

PART 3: Building Confidence

17. Requesting Support

18. Overcoming Evaluation Anxiety

19. Feedback

20. Relaxation

21. Imagery

22. Positive Self-Talk

PART 4: Meeting Challenges

23. Confrontation

24. Refusing Unreasonable Requests

25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues

26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues

27. Communicating Assertively and Responsibly with Unpopular Clients

What People are Saying About This

From the Publisher

Gain a deeper understanding of how to effectively communicate with patients and colleagues

Editorial Reviews

"Riley's book is an excellent book that provides a wide ranging coverage of the subjects that could be considered to be under the umbrella of communications. The pre-registration student would find this book especially helpful when studying those modules that have a communications flavour to them...These chapters mean that the book can prove helpful to the nurse at any point in their career providing timely reminders of the best strategies to use in order to facilitate efficient communications with clients...This book would probe most useful to the pre-registration student studying a communications module. However, the inclusion of chapters on real world situations can help to extend the appeal of this book."

Nursing Times, January 2013

From the Publisher

Reviewer: Kathleen M. Woodruff, DNP, RN, ANP-BC(USC School of Social Work)
Description: This is the sixth edition of a book designed to assist nurses in fine-tuning their communication skills and includes chapters on communication with humor, spirituality, and at the end of life. The previous edition was published in 2004.
Purpose: The purpose is to not only reinforce the basic foundation of communication but to motivate readers to develop better communication skills that will ultimately lead to improved excellence in nursing. The author uses a holistic approach to assist nurses in improving communication skills. The author states that as nurses refine their communication skills, they can move from novices to experts.
Audience: The book is written for nurses and nursing students interested in improving their communication skills. Expanding and refining communication skills will ultimately improve patient care. Communication is a cornerstone of nursing and this resource will assist readers in developing excellence in nursing. The author, a psychiatric clinical nurse specialist, is an expert in the field.
Features: This author provides the basics of communication, aspects of building relationships, discusses building confidence, and finally provides insight to handling challenging situations. The book offers many illustrations and tables to assist readers. Each chapter provides clear learning objectives and practice exercises for readers to complete and review. A feature titled "Moments of Connection" provides stories that seasoned nurses have shared to assist with learning.
Assessment: This interesting book focuses on a holistic approach to communication. The author uses spirituality, humor, and artistic expression along with sound clinical advice to educate readers on the art of effective communication. This latest edition has been revised and updated with additional chapters to provide a complete resource.

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