Conflict and Communication / Edition 1

by Fred E. Jandt

Overview

Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.

Product Details

ISBN-13:	9781506308272
Publisher:	SAGE Publications
Publication date:	04/25/2016
Edition description:	First Edition
Pages:	272
Product dimensions:	7.20(w) x 9.00(h) x 0.50(d)

About the Author

Fred E. Jandt was born of second-generation German immigrants in the multicultural south-central region of Texas. After graduating from Texas Lutheran University and Stephen F. Austin State University, he received his doctorate in communication from Bowling Green State University. He has taught and been a student of intercultural communication for more than 40 years, developing his experience through travel and international training and research projects. While professor of communication at The College at Brockport, State University of New York, his reputation as a teacher led to his appointment as SUNY’s first director of faculty development. He has retired as professor and branch campus dean after having been named outstanding professor. He has also been a visiting professor at Victoria University of Wellington, in New Zealand. He has extensive experience in the areas of intercultural and international communication, negotiation, mediation, and conflict management. He was one of the first scholars to introduce the study of conflict to the communication discipline with his text Conflict Resolution Through Communication (Harper & Row, 1973). He has subsequently published many other titles in this area, including the successful trade book Win-Win Negotiating: Turning Conflict Into Agreement (Wiley, 1985), which has been translated into eight languages; a casebook on international conflict management, Constructive Conflict Management: Asia-Pacific Cases (SAGE, 1996) with Paul B. Pedersen; and Conflict and Communication (SAGE, 2017). For several years, he conducted the training workshop “Managing Conflict Productively” for major corporations and government agencies throughout the United States. Jandt continues to train volunteers who are learning to become mediators in the California justice system and served as an elected trustee of the Desert Community College District.

Table of Contents

Chapter 1: Conflict in Our Lives
Popular Attitudes about Conflict
The Academic Study of Conflict
Learning New Conflict Management Skills
Listening and Empathy
Chapter 2: Power and Conflict Styles
Definitions of Power Applied to Conflict
Western Conflict Styles
Non-Western Conflict Styles
Conflict Coaching
Chapter 3: Deconstructing Conflicts
Data Sources for Systematic Analysis
Two Methods of Conflict Analysis
Change-Oriented Conflict Analysis
Sample Conflict Analysis
Chapter 4: Culture and Conflict
The Concept of Culture
Individualism and Collectivism
High- and Low-Context Cultures
The Concept of Face
Intercultural Conflict
Chapter 5: Negotiating Skills and Resolving Conflicts With Others
Negotiation Strategies
Negotiation Tactics
Negotiation Skills
Negotiation Ethics
Cultural Issues
Conflict Coaching
Chapter 6: Dealing With Anger, Aggression, and Bullying
Anger
Aggression
Bullying
Chapter 7: Mediation Skills
Development of Mediation
Mediation in Indigenous Societies
Styles of Mediation
Conducting a Facilitative Mediation
Mediation Ethics
Applying Mediation Skills
Chapter 8: Online Dispute Resolution
Limitations of Online Dispute Resolution
Advantages of Online Dispute Resolution
The Process of Online Dispute Resolution
Closed-Circuit Television
Telephone
Social Media
Chapter 9: Apologies, Forgiveness, and Reconciliation
Apologies
Forgiveness
Reconciliation
Justice
Chapter 10: Conflict in Organizations and Families
Workplace Conflict
Family Conflict
Narrative Mediation