Core Competencies of Civility in Nursing & Healthcare

by Cynthia Clark

Overview

Incivility and other workplace aggressions have a significant impact on the lives of healthcare professionals, faculty, and students, as well as the patients and families in their care. Incivility in academic and practice environments can provoke uncertainty and self-doubt, weaken self-confidence, and cause detrimental and lasting effects on individuals, teams, and organizations. These behaviors can fracture relationships and result in life-threatening mistakes, preventable complications, harm, or even the death of a patient.

In Core Competencies of Civility in Nursing & Healthcare, Cynthia Clark-a nurse-leader dedicated to organizational change and an unwavering advocate for civility and dignity for all-provides an abundance of practical solutions to create and sustain communities of civility, diversity, inclusion, and respect in academic and healthcare environments. Using a wealth of evidence-based interventions, hands-on tools, and scholarly resources, this book expands current thinking on the topic of civility to create and support healthy, productive work and learning environments for the benefit of all.

Product Details

ISBN-13:	9781646480258
Publisher:	Sigma
Publication date:	02/01/2022
Pages:	270
Product dimensions:	0.00(w) x 0.00(h) x 0.00(d)

About the Author

Cynthia M. Clark, PhD, RN, ANEF, FAAN, is founder of Civility Matters and Professor Emeritus at Boise State University. As a clinician, she specialized in adolescent mental health, substance abuse intervention and recovery, and suicide and violence prevention. She is a leading expert in fostering civility and healthy work environments around the globe. Her groundbreaking work on fostering civility has brought national and international attention to the controversial issues of incivility in academic and work environments. Her theory-driven interventions, empirical measurements, theoretical models, and reflective assessments provide "best practices" to prevent, measure, and address uncivil behavior and to create healthy workplaces. Clark is a Fellow in the American Academy of Nursing, the NLN Academy of Nursing Education, and served as co-chair for the American Nurses Association Professional Panel on Incivility, Bullying, and Workplace Violence. She is a prolific researcher, presenter, author, and professional blogger. Her presentations number in the hundreds, and her publications have appeared in a broad range of peer-reviewed and open-access venues. She is the recipient of numerous teaching, research, and service awards, including a three-time recipient of the Most Inspirational Professor Award, the NLN Excellence in Educational Research Award, the Journal of Nursing Education Christine A. Tanner Scholarly Writing Award, the prestigious Elizabeth Russell Belford Award for Excellence in Education (awarded by Sigma Theta Tau International), and the John P. McGovern Lectureship Award conferred by the American Association of Colleges of Nursing. Clark has been honored as a Distinguished Scholar and Lecturer at 12 universities. The first edition of her book, Creating and Sustaining Civility in Nursing Education, received first-place honors as the 2013 AJN Book of the Year. The second edition is currently available and a must-read for all educators and healthcare professionals. Clark's current research includes preparing nurses to address incivility in the practice setting; bridging the education-practice gap to create positive work cultures; designing and testing empirical instruments to measure and address incivility; integrating civility, professionalism, and ethical practice into nursing curricula; and conducting intervention studies to measure the effectiveness of cognitive rehearsal and evidence-based "scripting" to address incivility and protect patient safety. Clark's empirical instruments have been translated into several languages and used to conduct studies in the United States, Israel, Iran, Indonesia, the Philippines, the People's Republic of China, Malaysia, Jordan, Canada, Uganda, Korea, Saudi Arabia, Nigeria, Jamaica, Greece, Columbia, Brazil, Taiwan, Turkey, and Pakistan. The Incivility in Nursing Education-Revised (INE-R) survey has been translated into 16 languages, and a multisite, international study led by Drs. Mohammed Baqer Al-Jobouri and Patience Samson-Akpan was completed in 11 countries (Iraq, South Africa, Greece, Italy, Saudi Arabia, Nigeria, the Philippines, the United States, Kenya, Chile, and Serbia). Clark has served as a committee member and content expert for several graduate level studies, both nationally and internationally; many students have used her empirical instruments in doctoral dissertations, master's theses, and other scholarly works.

Editorial Reviews

Reviewer: J. Michael Leger, PhD, MBA, RN, NEA-BC, CNE, CNL (The University of Texas Medical Branch)
Description: This book presents evidence-based strategies and best practices to foster work environments that are safe and supportive for nurses and others in health care. The use of scholarly resources, practical tools, and profound personal stories culminate in a how-to book for anyone who desires to develop personal and/or organizational competencies of civility and inclusivity. The Decision-Making Model, questionnaires, self-assessments, and Civility Reflection at the end of each chapter make this a self-help book for all healthcare workers, particularly nurses.
Purpose: This book aims to integrate evidence-based strategies and best practices to foster civility and healthy academic and practice environments for students, faculty, nurse leaders, healthcare professionals, and society at large. The author provides readers with exemplars, scholarly resources, and practical tools to establish immediate, mid-term, and long-term evidence-based interventions. The eloquently written introduction clearly describes why this book is needed and how important the topic of civility has become in light of what healthcare providers have experienced in recent years.
Audience: This book's intended audience, according to the author, includes students, faculty, nurse leaders, healthcare professionals, and society at large. As the author, Dr. Cynthia Clark, is world-renowned for her work in workplace incivility, it is evident that her contributions in this book offer the opportunity for any reader to, at least, begin working with themselves to improve their knowledge on the matters of civility and inclusivity.
Features: The Civility Reflection at the end of each chapter is, by far, the best aspect of the book. The introduction and explanation of models are beneficial to gain a better understanding of the concepts. The evidence-based tools are helpful to prevent "recreating the wheel" by those who want to apply the learning to their workplace. The Conceptual Models in chapter 7 require a larger print size for ease of readability. Overall, the information provided in the book is clearly presented and easy to read and understand.
Assessment: There are numerous articles in the current literature related to the topic of workplace incivility. However, there are a very limited number of texts available. Enough! Eradicate Bullying and Incivility in Healthcare: Strategies for Front Line Leaders (Incredible Messages Press, 2019) by Dr. Renee Thompson is similar to this book with its introduction of best practices to improve the workplace and address bullying and incivility in health care. The primary difference between the two books is seemingly that Dr. Thompson's approach is less academic and more relatable to the frontline healthcare staff, whereas Dr. Clark's book seems to be more evidence based and geared toward those in leadership roles for application.

Doody's Review Service

"This book has the potential to transform not only organizations, but the lives of all they employ and serve. Dr. Clark illuminates the issues of healthcare inequities and the urgent need for organizations to address the ongoing presence of incivility that has intensified because of the Covid-19 pandemic. Her framework highlights assessment, planning, and implementation to create a healthy work environment and is supported by evidence-based strategies and engaging real life exemplars. The tools provided in this book are adaptable models that can be used to achieve long term success in creating a culture of respect and civility."

-Margaret (Peg) Wichrowski, MSN, RN

Staff Nurse, Molecular Imaging and Nuclear Medicine

Long Island Jewish Medical Center (LIJMC), Northwell Health

"Dr. Cynthia Clark has taken incivility, a complex and critical subject, and provided an incredibly informative and useful blend of how it affects people, particularly healthcare professionals. Suffused with very practical recommendations, this book reflects a synthesis of years of study integrated with real experience to help those in healthcare organizations elevate the care environment with civility and kindness. Implemented well, these practices have the power to affect patient outcomes. And although rich in substance, it is a very easy-to-read and accessible guide."

-David Fryburg, MD

President, Envision Kindness

"What a scholarly, literary masterpiece on individual and organizational civility! Are you looking for tools to diagnose and resolve incivility in the workplace? Look no further. Peppered with personal stories and examples, this book is an easy, interesting read. Dr. Clark's conceptual model of a 'Culture of Belonging' is brought to life by her comprehensive coverage of evidence-based practices and practical tools to apply, create, and sustain healthy work environments. A must read for healthcare and academic leaders!"

-Remy Tolentino, MSN, RN, NEA-BC

System Vice President, Nursing Workforce & Leadership Development

BaylorScott&White Health Nursing Institute/Center for Nursing Leadership

"Healthy relationships are key to building highly functional teams. This book is a must read for all leaders! It is a timely reminder that in building resiliency, we must build relationships. Dr. Clark's practical approach to storytelling supported by evidence is so helpful. Thank you for emphasizing this work through self-reflection, guided phrases, and action-planning for individuals and teams. Civility is a decision we make. I am eager to use these competencies with my team!"

-Karen Zwerneman, MSN, RN, NEA-BC

Regional Director, Nursing Professional Development

Baylor University Medical Center, Dallas

Baylor Scott & White Medical Center, Waxahachie

"In her new book, Cynthia Clark has done a masterful job of compiling the most up to date evidence on the adverse effects of incivility in nursing and healthcare as well as how best to prevent and deal with it. As a renowned expert in the field, she provides outstanding practical strategies to achieve the core competencies in civility. This book should be a staple for every nurse and learner."

-Bernadette Mazurek Melnyk, PhD, APRN-CNP, FAANP, FNAP, FAAN

Vice President for Health Promotion

University Chief Wellness Officer

Dean and Helene Fuld Health Trust Professor of Evidence-Based Practice, College of Nursing

Professor of Pediatrics & Psychiatry, College of Medicine

Executive Director, the Helene Fuld Health Trust National Institute for EBP

Founder & President, the National Consortium for Building Healthy Academic Communities (BHAC)

Editor, Worldviews on Evidence-based Nursing

From the Publisher