Diagnostic Expertise in Organizational Environments / Edition 1

by Mark W. Wiggins, Thomas Loveday

Overview

Diagnostic Expertise in Organizational Environments provides a state-of-the-art foundation for a new paradigm in expertise research and practice. Skilled diagnosis is essential for accurate and efficient performance across a range of organizational contexts, including aviation, finance, rail, forensic investigation, firefighting, and medicine. However, it is also a complex process, subject to the abilities and experience of individual operators, the culture and practices of organizations, the relationships between operators, and the availability and usefulness of technology. As a consequence, diagnostic skills can be difficult to learn, maintain, and evaluate. This volume is a comprehensive approach that examines diagnostic expertise at the level of the individual practitioner, in the social context, and at the organizational level. The chapter authors comprise both academics and highly skilled practitioners so that there is a clear transition from understanding the problem of diagnostic skills to the implementation of solutions, either through redesign, training, and/or selection. It will appeal to those academics and practitioners interested and involved in this field and also prove useful to students of psychology, cognitive science education and/or computer interaction.

Product Details

ISBN-13:	9780367377663
Publisher:	CRC Press
Publication date:	09/26/2019
Pages:	204
Product dimensions:	6.12(w) x 9.19(h) x (d)

About the Author

Mark Wiggins is Professor of Organisational Psychology and Deputy Director of the Centre for Elite Performance, Expertise and Training at Macquarie University, Sydney, Australia. He graduated with a PhD in Psychology in 2001 from the University of Otago and his research interests lie in understanding, assessing, and improving operators’ capacity to interpret and respond to changes in complex systems. He has published in both academic and industry journals, and has acted as an advisor to the United States Federal Aviation Administration, the Australian Civil Aviation Safety Authority, the Australian Transport Safety Bureau, TransGrid, Powerlink, and Parsons Brinckerhoff. Thomas Loveday is a Registered Psychologist in New South Wales and a member of the Human Factors and Ergonomic Society. He is currently employed as a post-doctoral researcher within the Centre for Elite Performance, Expertise and Training (CEPET) at Macquarie University and as a Human Factors Specialist at the Clinical Excellence Commission, NSW Health. Thomas has a number of publications investigating the relationship between expertise, decision-making, and interface cues in high-risk, high reliability industries like power distribution, anaesthesia, and aviation. He was recently one of the recipients of a research grant from the Australian and New Zealand College of Anaesthetists. He has also consulted on interface design evaluations for the banking industry, next-generation air-traffic control systems, and rail-control interfaces.

Table of Contents

Contents: Preface; Cues in diagnostic reasoning, Mark W. Wiggins; Situational awareness and diagnosis, David O’Hare; Communication and diagnostic cues, Lidija Krebs-Lazendic, Nan Xu Rattanasone, and Jaime Auton; Vigilance, diagnosis, and its impact on operator performance, William S. Helton; Designing for diagnostic cues, Thomas Loveday; The social context of diagnosis, Tamera Schneider and Joseph Forgas; Diagnosis and instructional systems design, Mark W. Wiggins; Diagnostic cues in medicine, David Schell and Marino Festa; Diagnostic cues in major crime investigation, Ben Morrison and Natalie Morrison; Diagnostic cues in finance, Ben Searle and Jim Rooney; Diagnostic support systems, Nathan Perry; Diagnosis and culture in safety critical environments, Christine Owen; Diagnosis in operations control, Peter Bruce; References; Index.

Editorial Reviews

"A highly recommended book for human factors theorists and practitioners as well industry professionals."
—Nektarios Karanikas, Aviation Academy, Amsterdam University of Applied Science, Netherlands, from Newsletter of the Europe Chapter of the Human Factors and Ergonomics Society, No. 2, 2015

"Want to know more about diagnostic expertise? This is the book for you! It is a taken-for-granted but little understood concept. Diagnosis comprises a special set of skills that enables experts to judge a situation based on their past experience and training. Wiggins and Loveday draw together theoretical perspectives with a broad range of practical applications in one comprehensive book. The editors are to be congratulated for providing a one-stop-shop for diagnostic expertise in organisations. This is a must-read book for what is an intriguing area that is ripe for research and application."
—Neville A. Stanton, University of Southampton, UK

"This is a well-structured book. Early chapters on the cognitive mechanisms involved in decision-making provide the theoretical background for chapters that deal with diagnosis in specific organisational contexts, such as medicine, aviation, crime detection, fire-fighting, and finance. This integrated structure, combined with an easy writing style and frequent references to recent empirical findings and training applications, will make this book an excellent resource for students, practitioners, and researchers."
—Gerard J. Fogarty, University of Southern Queensland, Australia

From the Publisher