Effective Crisis Leadership in Healthcare: Lessons Learned from a Pandemic

by Aimee Greeter, Max Reiboldt

Overview

COVID-19 thrust the world into a state of crisis for which no one was adequately prepared, and the fact is that no industry was so hard-hit as healthcare. Although some providers were more equipped than others, without warning all physicians' offices and hospitals were obligated to stay up and running through the deadly pandemic while delivering life-saving care and preventing wide-spread infection.

Effective Crisis Leadership in Healthcare conveys hard-learned tactics, strategies, and advice to enable healthcare leaders to increase their confidence and mental preparedness prior to the next big catastrophe. This book addresses industry-wide problems revealed by COVID-19 like inadequate crisis planning, lack of financial stability, and inexperience with communication and leadership.

 

How does this book give you an advantage?

Greeter and Reiboldt share key lessons learned from the Pandemic and arm medical practice leaders with actionable information to continue to develop their leadership skills in preparation for future crises.

Here are just some of the topics the authors discuss in detail:

• Definition of Crisis
• Business and Continuation Planning
• Developing a Preparedness Plan
• Actions to Take Before a Disaster
• Communication Techniques During and After the Crisis
• Qualities of Effective Leaders
• Vision of the Future
• Management Principles for Administrative and Physician Leaders
• Minimizing the Potential Impact of a Crisis 
• Ongoing Monitoring
• Cybersecurity and Crisis Management
• Third Party Vendors
• Crisis Management Planning Team
• Stress & Tension
• Legal Counsel's Role in a Crisis
• Post-Disaster Checklists
• Organizational Learning and Social Evaluations
• Learning from Our Mistakes 

 

If you're a healthcare provider or administrator, Effective Crisis Leadership in Healthcare will give you the benefit of COVID-19 hindsight and a roadmap to planning for any future catastrophes.

Product Details

ISBN-13:	9780984831180
Publisher:	American Association for Physician Leadership
Publication date:	09/30/2021
Sold by:	Barnes & Noble
Format:	eBook
Pages:	180
File size:	3 MB

About the Author

Aimee Greeter, MPH, FACHE, is a senior vice president at Coker Group with specialized ability in business strategy, mergers and acquisitions, transaction advisory, physician alignment, accountable care responsiveness, hospital service line development, clinical integration initiatives, strategic plan development, executive compensation, employee compensation, crisis communications, operational efficiency, and financial management. Aimee works with nonprofit and for-profit hospitals and health systems of all sizes and larger single- and multi-specialty physician practices to achieve their strategic and tactical goals. The team works with some of the largest and most prestigious health systems in the U.S. on their business initiatives, as well as with independent community hospitals, academic medical centers, and other medical practices in all 50 states. Aimee is a popular speaker and often is engaged by highly respected organizations across the nation to speak to health systems, medical groups, legal associations, and other healthcare constituents. She has authored many articles and books on topics such as hospital-physician alignment, clinician engagement, practice mergers, professional service agreements (PSAs), and executive leadership.
Max Reiboldt, CPA, is the president/CEO of Coker Group. He has experienced first-hand the ongoing changes of healthcare providers, which uniquely equips him to handle strategic, tactical, financial, and management issues that health systems and physicians face in today's evolving marketplace. Max understands the nuances of the healthcare industry, especially in such a dynamic age, and the need of healthcare organizations to maintain viability in a highly competitive market. As president/CEO, Max oversees Coker Group's services and its general operations. He has a passion for working with clients and organizations of all sizes and engages in consulting projects nationwide.A graduate of Harding University, he is a licensed certified public accountant in Georgia and Louisiana, and a member of the American Institute of Certified Public Accountants, Georgia Society of CPAs, Healthcare Financial Management Association, and American Society of Appraisers. He is also a member of the American College of Healthcare Executives.

Table of Contents

Chapter 1: What Is a "Crisis?"

Chapter 2: Preparation and Planning

• Business Continuation Planning
• Personal and Family Preparedness
• Assessing Organization Vulnerability

Chapter 3: Day-to-Day Crisis Management

• Actions to Take Before a Disaster
• Office Policies and Training
• Dealing with a Crisis and Its Ongoing Management

Chapter 4: Communication Techniques During and After the Crisis

• Ensure the Message Is Clear
• Infuse Humanity
• Build Trust
• Be a Moral Authority
• Control Your Emotions

Chapter 5: Leadership in Crisis Management

• Qualities of Effective Leaders
• Management Principles for Administrative and Physician Leaders

Chapter 6: Crisis Mitigation

• Minimizing the Potential Impact of a Crisis
• The Role of Incident Management

Chapter 7: Financial and Economic Issues

• Do not Wait Until a Crisis to Prepare
• Liquidity
• Ongoing Monitoring
• Be Prepared to Make the Tough Decisions
• Revenue Stability
• Insurance is Important
• Tap into Resources
• Be an Opportunist

Chapter 8: Operational Crises

• Financial
• Personnel
• Political and Regulatory Factors
• Immediate Safety
• Cultural and Public Unrest
• Strategic and Competitive

Chapter 9: Cybersecurity and Crisis Management

• Cybersecurity Breaches on the Rise
• Cybersecurity and Today's Healthcare CIO
• Third-Party Vendors
• Responding to a Breach/Incident
• The Impact on Covered Entities

Chapter 10: Personnel Considerations

• Crisis Management Planning Team
• Staff Considerations and Planning Decisions
• Regulatory and Legal Considerations When Dealing with Staff

Chapter 11: Legal and Regulatory Response When a Crisis Occurs

• Crisis Defined
• Crisis Management from a Legal Perspective
• Pre-Crisis Planning
• Risk Assessment and Training
• Crisis Response
• Communication Response
• Legal Counsel's Role in a Crisis
• Multi-State Practice Issues
• Newly Issued Regulations and Governmental Guidance/Waivers
• Area-Specific Expertise
• Scope of Practice and Credentialing Issues
• EMTALA
• HIPAA

Chapter 12: Insurance Considerations

• Overview: Claims That Result from Insurance Policies
• Types of Insurance Claims
• Business Interruption Insurance
• Force Majeure and Its Effects
• Appropriate Insurance and Amount of Protection Required

Chapter 13: Post-Crisis Actions

• Thermometer versus Thermostat
• The Rhythm of a Crisis: Resolution Phase
• Organizational Learning and Social Evaluations
• Internal Perspective: Organizational Learning
• External Perspective: Social Evaluations
• Issues to Consider If Your Practice Is Severely Damaged or Destroyed
• Site Inventory - Goods, Materials, and Equipment
• Post-Disaster Checklist

Chapter 14: Averting Repeated Challenges

• Learning from Our Mistakes
• Important Items to Have on Hand
• Basic Disaster Supplies Kit
• Additional Emergency Supplies
• Maintaining Your Emergency Kit
• Kit Storage Locations

Chapter 15: Summary

Appendix A: Master Checklist from the Insurance Institute for Business & Home Safety