Effective Leadership and Management in Nursing / Edition 9

by Eleanor Sullivan

Overview

For courses in nursing leadership and management in programs, including baccalaureate degrees in generic and BSN completion, and graduate-level nursing programs.
The essential information and key skills nurses need to become effective managers and leaders
More than ever before, today’s rapidly changing, volatile healthcare environment demands highly developed management skills and superb leadership. Effective Leadership and Management in Nursing will help both practicing and student nurses manage successfully today, as well as into the future. This book combines practicality with conceptual understanding, tapping expertise of contributors from many relevant disciplines, especially healthcare management professionals. Updated to reflect the current state of healthcare, the 9th edition offers new or expanded coverage of the Affordable Care Act; evolving models of healthcare; cultural and gender diversity; quality management; emotional leadership; social media; harassing, bullying, and lack of civility in healthcare; emergency preparedness for terrorism, disasters, and mass shootings; and prevention of workplace violence. Two new chapters round out this award-winning text: “Understanding Legal and Ethical Issues” and “Imagining the Future.”
Also available packaged with MyLabTM Nursing or via Pearson eText.
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Pearson eText offers a simple-to-use, mobile, personalized reading experience that lets instructors connect with and motivate students – right in their eTextbook.
Note: You are purchasing a standalone product. Students, if interested in purchasing this title with MyLab, or via Pearson eText, ask your instructor to confirm the correct ISBN and Course ID. Instructors, contact your Pearson representative for more information.
If you would like to purchase both the physical text and MyLab, search for:
0134848640 / 9780134848648 Effective Leadership and Management in Nursing Plus MyNursingLab with Pearson eText — Access Card Package, 9/e
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• 0134153111 / 9780134153117 Effective Leadership and Management in Nursing, 9/e
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0134873564 / 9780134873565 Pearson eText Effective Leadership and Management in Nursing — Access Card, 9/e

Product Details

ISBN-13:	9780134153117
Publisher:	Pearson Education
Publication date:	05/01/2017
Edition description:	New Edition
Pages:	432
Product dimensions:	7.90(w) x 9.90(h) x 0.70(d)

About the Author

"Eleanor J. Sullivan" is professor and former dean of the University of Kansas School of Nursing. From 1997 to 1999 she was president of Sigma Theta Tau International. She has served on the board of directors of the American Association of Colleges of Nursing and on the advisory council of the National Institute on Alcohol Abuse and Alcoholism at the National Institutes of Health, among other professional positions.

Dr. Sullivan is known for her publications in nursing, including her award-winning textbook, "Effective Leadership and Management in Nursing," now in its fifth edition. Other publications include "Creating Nursing's Future: Issues, Opportunities and Challenges" and "Nursing Care for Clients with Substance Abuse," as well as articles in nursing and health care publications. From 1997 to 2002, she served as the editor of the Journal of Professional Nursing, the official "Journal of the American Association of Colleges of Nursing."

Today, Dr. Sullivan is writing mystery novels featuring nurses. By showing nursing realistically, she hopes that readers will understand the complexity of nursing care and the skills and knowledge involved in being a nurse. Her first novel, "Twice Dead," was released in 2002 by Hilliard & Harris Publishers. More books in the series are planned. Learn more at www.EleanorSullivan.com.

Read an Excerpt

Preface

Leading and managing are essential skills for all nurses in today's rapidly changing health care arena. New graduates find themselves managing unlicensed assistive personnel, and experienced nurses are managing groups of health care providers from a variety of disciplines and educational levels. Declining revenues and increasing costs mandate that every organization use its resources efficiently; thus, nurses are challenged to manage effectively with fewer resources. Never has the information presented in Effective Leadership and Management in Nursing, Fifth Edition, been needed more. This textbook can help both student nurses and those with practice experience acquire the skills to ensure success in today's dynamic health care environment.

FEATURES OF THE FIFTH EDITION

Effective Leadership and Management in Nursing has made a significant and lasting contribution to the education of nurses and nurse managers in its four previous editions. Used worldwide, this award-winning textbook is now offered in an updated and revised edition to reflect changes in the current health care system and in response to suggestions from the book's users. The Fifth Edition builds upon the work of previous contributors to provide the most up-to-date and comprehensive learning package for today's busy students and professionals.

Two supplementary texts, the popular student workbook and the Instructor's Resource Manual, have been revised. In addition, we have added a few unique new supplements—a Companion Website and online course management systems—designed to enhance both student and faculty use of this textbook.Together this complete package facilitates rapid learning of essential content and skills.

Student-Friendly Learning Tools

Designed with the adult learner in mind, the book focuses on the application of the content presented and integrates clinical examples throughout each chapter. To further illustrate and emphasize key points, each chapter in this edition includes these features:

• Chapter outline and content preview
• Key terms defined on the pages where they first appear
• "Leadership and Management in Action"—end-of-chapter critical thinking exercises that help students apply what they have learned
• A bulleted summary at the end of the chapter
• Up-to-date references

Plus, at the end of each chapter, the reader will find a link to the Companion Website for additional exercises and research on the Web.

HALLMARK FEATURE: MULTIDISCIPLINARY AUTHORS

This book has been a success for many reasons. It combines practicality with conceptual understanding; is responsive to the needs of faculty, nurse managers, and students; and taps the expertise of contributors from a variety of disciplines, especially management professionals whose work has been adapted by nurses for current nursing practice. The expertise of management professors in schools of business and practicing nurse managers is seldom incorporated into nursing textbooks. This unique approach provides students with invaluable knowledge and skills and sets the book apart from others.

ORGANIZATION

The text is organized into three sections that address the essential information and key skills that nurses must learn to succeed in today's volatile health care environment.

Part I. Understanding Nursing Management and Organizations. Part I introduces the concepts of organizations and organizational theory and design with an emphasis on redesign, restructuring, reengineering, integrated care networks, and managed care. Leadership is presented within a theoretical framework, and management functions are explained. Also included in Part I is information about legal challenges, ethical dilemmas, power, and politics, all necessary for nurses to succeed and prosper.

Part II. Key Skills in Nursing Management. Essential skills for today's managers comprise Part II. These include creating and managing budgets, encouraging efficiency and productivity, promoting quality management, solving problems and making decisions, communicating with a variety of individuals and groups, resolving conflicts, using information technology effectively, managing time and stress, delegating, working in teams, and effecting change.

Part III. Human Resource Management. Human resources are the health care system's most valuable asset so nurses must be adept at recruiting and selecting staff, assigning staff, handling scheduling, managing turnover, appraising and enhancing performance, and handling the inevitable personnel problems. In addition, collective bargaining—a key issue today in many organizations—is included in Part III.

NEW EXPANDED TEACHING AND LEARNING PACKAGE

Effective Leadership and Management in Nursing has been designed for leadership and management courses for undergraduate students and for experienced nurses who are new managers. The book comes with a complete teaching/learning package, which includes the Instructor's Resource Manual; a student workbook, Nursing Leadership and Management in Action; a Companion Website; and online course companions available in WebCT and Blackboard.

Instructor's Resource Manual. The popular Instructor's Resource Manual provides instructors with a comprehensive outline of the entire book for syllabi and classroom lectures, a complete test bank, and overhead transparency masters. The Instructor's Resource Manual also guides instructors in how to get the most out of the other elements of the teaching/ learning package, such as the student workbook, Nursing Leadership and Management in Action, and the Companion Website.

Nursing Leadership and Management in Action. The companion workbook, Nursing Leadership and Management in Action, has been designed for use with Effective Leadership and Management in Nursing, Fifth Edition. Developed to help students acquire practical management skills, the workbook consists of a series of modules, each focusing on a particular skill. Some modules are designed for individual student practice and others for use in the skills laboratory or classroom. This workbook provides the instructor with valuable teaching activities and gives students opportunities to practice the skills introduced in the textbook. Activities in the workbook cover important timely topics, including problem solving, critical thinking, leadership styles, budgeting, using the Internet, communication, conflict resolution, delegation, and sensitivity to multicultural issues.

Companion Website. New to this package is a free Companion Website. This website serves as a text-specific, interactive online workbook to both Effective Leadership and Management in Nursing and Nursing Leadership and Management in Action. The Companion Website includes modules for objectives, chapter outlines, key terms and definitions, discussion questions with essay responses, NCLEX review questions with automatic grading, current event exercises with links to other sites for student research and essay responses, and more. Instructors adopting this textbook for their courses have free access to an online Syllabus Manager with a whole host of features that facilitate the students' use of this Companion Website.

Online Course Management. Also new to this package are online course companions available for schools using WebCT and Blackboard course management systems. For more information about adopting an online course management system to accompany Effective Leadership and Management, Fifth Edition, please contact your Prentice Hall Health sales representative.

ACKNOWLEDGMENTS

The success of previous editions of this book has been due to the expertise of many contributors. Nursing administrators, management professors, and faculty in schools of nursing all made significant contributions to earlier editions. I am enormously grateful to them for sharing their knowledge and experience to help nurses learn leadership and management skills. Without them, this book would not exist. A complete list of contributing authors to all the editions of Effective Leadership and Management in Nursing is found on page viii.

At Prentice Hall Health, Executive Editor, Maura Connor, and Beth Romph, Editorial Assistant, guided this revision throughout. Gretchen Miller provided editing services, Larry Purnell contributed advice about health care organizations, Carol Perry offered up-to-date information on employment law, and Karen Backus furnished information on the status of collective bargaining. I am grateful to all of them.

Because health care continues to change, reviewers who are using the book in their management practice and in their classes provided invaluable comments and suggestions. I am indebted to the reviewers listed on page viii.

A special thank you to Consulting Editor, Pat Jamerson. She managed the project throughout, updated content, wrote, and edited chapters. Her work was vital to this edition and is greatly appreciated.

To everyone who has contributed to this fine book over the years, I thank you.

Eleanor J. Sullivan, PhD, RN, FAAN

Table of Contents

Part I: Understanding Nursing Management and Organizations

1. Introducing Nursing Management

2. Designing Organizations

3. Delivering Nursing Care

4. Leading, Managing, and Following

5. Initiating and Managing Change

6. Managing and Improving Quality

7. Understanding Legal and Ethical Issues

8. Understanding Power and Politics

Part 2: Learning Key Skills in Nursing Management

9. Thinking Critically, Making Decisions, Solving Problems

10. Communicating Effectively

11. Delegating Successfully

12. Building and Managing Teams

13. Handling Conflict

14. Managing Time

Part 3: Managing Resources

15. Budgeting and Managing Fiscal Resources

16. Recruiting and Selecting Staff

17. Staffing and Scheduling

18. Motivating and Developing Staff

19. Evaluating Staff Performance

20. Feedback and Coaching, Disciplining, and Terminating Staff

21. Managing Absenteeism, Reducing Turnover, Retaining Staff

22. Dealing with Disruptive Staff Problem

23. Preparing for Emergencies

24. Preventing Workplace Violence

25. Handling Collective Bargaining Issues

Part 4: Taking Care of Yourself

26. Managing Stress

27. Advancing Your Career

Part 5: Looking to the Future

28. Imagining the Future

Preface

Leading and managing are essential skills for all nurses in today's rapidly changing health care arena. New graduates find themselves managing unlicensed assistive personnel, and experienced nurses are managing groups of health care providers from a variety of disciplines and educational levels. Declining revenues and increasing costs mandate that every organization use its resources efficiently; thus, nurses are challenged to manage effectively with fewer resources. Never has the information presented in Effective Leadership and Management in Nursing, Fifth Edition, been needed more. This textbook can help both student nurses and those with practice experience acquire the skills to ensure success in today's dynamic health care environment.

FEATURES OF THE FIFTH EDITION

Effective Leadership and Management in Nursing has made a significant and lasting contribution to the education of nurses and nurse managers in its four previous editions. Used worldwide, this award-winning textbook is now offered in an updated and revised edition to reflect changes in the current health care system and in response to suggestions from the book's users. The Fifth Edition builds upon the work of previous contributors to provide the most up-to-date and comprehensive learning package for today's busy students and professionals.

Two supplementary texts, the popular student workbook and the Instructor's Resource Manual, have been revised. In addition, we have added a few unique new supplements—a Companion Website and online course management systems—designed to enhance both student and faculty use of this textbook. Together this complete packagefacilitates rapid learning of essential content and skills.

Student-Friendly Learning Tools

Designed with the adult learner in mind, the book focuses on the application of the content presented and integrates clinical examples throughout each chapter. To further illustrate and emphasize key points, each chapter in this edition includes these features:

• Chapter outline and content preview
• Key terms defined on the pages where they first appear
• "Leadership and Management in Action"—end-of-chapter critical thinking exercises that help students apply what they have learned
• A bulleted summary at the end of the chapter
• Up-to-date references

Plus, at the end of each chapter, the reader will find a link to the Companion Website for additional exercises and research on the Web.

HALLMARK FEATURE: MULTIDISCIPLINARY AUTHORS

This book has been a success for many reasons. It combines practicality with conceptual understanding; is responsive to the needs of faculty, nurse managers, and students; and taps the expertise of contributors from a variety of disciplines, especially management professionals whose work has been adapted by nurses for current nursing practice. The expertise of management professors in schools of business and practicing nurse managers is seldom incorporated into nursing textbooks. This unique approach provides students with invaluable knowledge and skills and sets the book apart from others.

ORGANIZATION

The text is organized into three sections that address the essential information and key skills that nurses must learn to succeed in today's volatile health care environment.

Part I. Understanding Nursing Management and Organizations. Part I introduces the concepts of organizations and organizational theory and design with an emphasis on redesign, restructuring, reengineering, integrated care networks, and managed care. Leadership is presented within a theoretical framework, and management functions are explained. Also included in Part I is information about legal challenges, ethical dilemmas, power, and politics, all necessary for nurses to succeed and prosper.

Part II. Key Skills in Nursing Management. Essential skills for today's managers comprise Part II. These include creating and managing budgets, encouraging efficiency and productivity, promoting quality management, solving problems and making decisions, communicating with a variety of individuals and groups, resolving conflicts, using information technology effectively, managing time and stress, delegating, working in teams, and effecting change.

Part III. Human Resource Management. Human resources are the health care system's most valuable asset so nurses must be adept at recruiting and selecting staff, assigning staff, handling scheduling, managing turnover, appraising and enhancing performance, and handling the inevitable personnel problems. In addition, collective bargaining—a key issue today in many organizations—is included in Part III.

NEW EXPANDED TEACHING AND LEARNING PACKAGE

Effective Leadership and Management in Nursing has been designed for leadership and management courses for undergraduate students and for experienced nurses who are new managers. The book comes with a complete teaching/learning package, which includes the Instructor's Resource Manual; a student workbook, Nursing Leadership and Management in Action; a Companion Website; and online course companions available in WebCT and Blackboard.

Instructor's Resource Manual. The popular Instructor's Resource Manual provides instructors with a comprehensive outline of the entire book for syllabi and classroom lectures, a complete test bank, and overhead transparency masters. The Instructor's Resource Manual also guides instructors in how to get the most out of the other elements of the teaching/ learning package, such as the student workbook, Nursing Leadership and Management in Action, and the Companion Website.

Nursing Leadership and Management in Action. The companion workbook, Nursing Leadership and Management in Action, has been designed for use with Effective Leadership and Management in Nursing, Fifth Edition. Developed to help students acquire practical management skills, the workbook consists of a series of modules, each focusing on a particular skill. Some modules are designed for individual student practice and others for use in the skills laboratory or classroom. This workbook provides the instructor with valuable teaching activities and gives students opportunities to practice the skills introduced in the textbook. Activities in the workbook cover important timely topics, including problem solving, critical thinking, leadership styles, budgeting, using the Internet, communication, conflict resolution, delegation, and sensitivity to multicultural issues.

Companion Website. New to this package is a free Companion Website. This website serves as a text-specific, interactive online workbook to both Effective Leadership and Management in Nursing and Nursing Leadership and Management in Action. The Companion Website includes modules for objectives, chapter outlines, key terms and definitions, discussion questions with essay responses, NCLEX review questions with automatic grading, current event exercises with links to other sites for student research and essay responses, and more. Instructors adopting this textbook for their courses have free access to an online Syllabus Manager with a whole host of features that facilitate the students' use of this Companion Website.

Online Course Management. Also new to this package are online course companions available for schools using WebCT and Blackboard course management systems. For more information about adopting an online course management system to accompany Effective Leadership and Management, Fifth Edition, please contact your Prentice Hall Health sales representative.

ACKNOWLEDGMENTS

The success of previous editions of this book has been due to the expertise of many contributors. Nursing administrators, management professors, and faculty in schools of nursing all made significant contributions to earlier editions. I am enormously grateful to them for sharing their knowledge and experience to help nurses learn leadership and management skills. Without them, this book would not exist. A complete list of contributing authors to all the editions of Effective Leadership and Management in Nursing is found on page viii.

At Prentice Hall Health, Executive Editor, Maura Connor, and Beth Romph, Editorial Assistant, guided this revision throughout. Gretchen Miller provided editing services, Larry Purnell contributed advice about health care organizations, Carol Perry offered up-to-date information on employment law, and Karen Backus furnished information on the status of collective bargaining. I am grateful to all of them.

Because health care continues to change, reviewers who are using the book in their management practice and in their classes provided invaluable comments and suggestions. I am indebted to the reviewers listed on page viii.

A special thank you to Consulting Editor, Pat Jamerson. She managed the project throughout, updated content, wrote, and edited chapters. Her work was vital to this edition and is greatly appreciated.

To everyone who has contributed to this fine book over the years, I thank you.

Eleanor J. Sullivan, PhD, RN, FAAN

Editorial Reviews

This book provides students with an overall foundation in leadership and management as well as the skills to make management decisions in a dynamic health environment. Specific sections cover understanding nursing management and organizations, key skills in nursing management, and human resource management. Basic principles of leadership and management are emphasized, and principal skills are outlined. Sullivan teaches nursing at University of Kansas. Decker teaches business and public administration at the University of Houston. Jameson teaches nursing at University of Missouri. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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