Table of Contents
Chapter 1 TRAINING IN ORGANIZATIONS
Overview of Training
Trends in Training
Career Opportunities in Training
Important Concepts and Meanings
Focus on Small Business
Summary
Key Terms
Case Questions
Exercises
Questions for Review
Web Research
Chapter 2 ALIGNING TRAINING WITH STRATEGY
Overview
Strategic Planning
OD, Strategy, and Training
Putting It All Together
Focus on Small Business
Summary
Key Terms
Case Questions
Exercises
Questions for Review
Chapter 3 LEARNING, MOTIVATION, AND PERFORMANCE
A Few Words about Theory
Understanding Motivation and Performance
Understanding Learning
Social Learning Theory
Aligning Training Design with Learning Process
Motivation to Learn
Training That Motivates Adults to Learn
Summary
Key Terms
Questions for Review
Exercises
Chapter 4 NEEDS ANALYSIS
Why Conduct a Training Needs Analysis?
When to Conduct a TNA
The TNA Model
Where to Look for OPGs
The Framework for Conducting a TNA
Output of TNA
Approaches to TNA
Focus on Small Business
TNA and Design
Summary
Key Terms
Questions for Review
Exercises
Fobrics, Inc. Questions
Web Research
Case Questions
Appendix 4.1
Chapter 5 TRAINING DESIGN
Introduction to the Design of Training
Organizational Constraints
Developing Objectives
Why Use Training Objectives?
Facilitation of Learning: Focus on the Trainee
Facilitation of Learning: Focus on Training Design
Facilitation of Transfer: Focus on Training
Facilitation of Transfer: Focus on Organizational Intervention
Focus on Small Business
Outcomes of Design
Summary
Key Terms
Questions for Review
Exercises
Web Research
Chapter 6 TRADITIONAL TRAINING METHODS
Overview of the Chapter
Matching Methods with Outcomes
Lectures and Demonstrations
Games and Simulations
On-the-Job Training
Summary of Methods and When to Use Them
Audiovisual Enhancements to Training
Summary
Key Terms
Questions for Review
Exercises
Web Research
Case Questions
Chapter 7 ELECTRONIC TRAINING METHODS
Overview of the Chapter
Electronic Training (ET) and Its Components
ET Design and Development
Strengths and Limitations of ET
Summary
Key Terms
Questions for Review
Exercises
Web Research
Case Questions
Chapter 8 DEVELOPMENT AND IMPLEMENTATION OF TRAINING
Development of Training
Implementation
Transfer of Training
Summary
Key Terms
Questions for Review
Exercises
Web Research
Case Questions
Chapter 9 EVALUATION OF TRAINING
Rationale for Evaluation
Resistance to Training Evaluation
So We Must Evaluate
Types of Evaluation Data Collected
Focus on Small Business
Summary
Key Terms
Questions for Review
Exercises
Case Questions
Web Research
Chapter 10 KEY AREAS OF ORGANIZATIONAL TRAINING
Overview
Orientation Training (Onboarding)
Diversity Training
Sexual Harassment Training
Team Training
Cross-Cultural Training
Other Training Programs and Issues
Summary
Key Terms
Questions for Review
Exercises
Case Questions
Chapter 11 EMPLOYEE AND MANAGEMENT DEVELOPMENT
Employee Development
Management Development
Our Approach to Management Development
General Overview of the Managerial Job
General Characteristics of Managers
Integration: Strategies and Management Characteristics
Management Development Implications
Sources of Knowledge/Skill Acquisition
Training for Executive-Level Management
Focus on Small Business
Summary
Key Terms
Questions for Review
Exercises
Web Research
Case Questions
References
Glossary
Index
Appendix 9.1
Appendix 9.2
