Table of Contents
Introduction What Emotional Intelligence Means The Need for People Smart" Strategies Assess Your Emotional Intelligence Five Emotional Intelligence Skills Part 1: "Think Smart" Strategies Making the Choice to Think Wisely Strategy 1: Self-Awareness Skills Self-Awareness Skill Builder 1: Understand Your Brain Self-Awareness Skill Builder 2: Hear Yourself Think Self-Awareness Skill Builder 3: Stop Responding Automatically The STEP Model Motivators and Warning Signs Use a New Mental Script Strategy 2: Optimistic Thinking Optimism Builder 1: Determine How Optimistic or Pessimistic You Are Optimism Builder 2: Talk to Yourself Differently Optimism Builder 3: See Meaning in Your Work Optimism Builder 4: Care for Yourself and Others "Think Smart" Summary Part 2: "Be Smart" Strategies The Three Keys Strategy 1: Social Skills Social Skill Builder 1: Expand Your Emotional Vocabulary Social Skill Builder 2: Improve Your Listening Skills Social Skill Builder 3: Adapt to the Communication Needs of Others Strategy 2: Emotional Control Emotional Controller 1: Keep Your Brain Engaged Emotional Controller 2: Prepare a Script to Handle Angry People Emotional Controller 3: Confront Negators Emotional Controller 4: Build Up Your Energy Strategy 3: Flexibility Flexibility Enhancer 1: Use Your Energy Wisely Flexibility Enhancer 2: Change Yourself Flexibility Enhancer 3: Focus on Positives Flexibility Enhancer 4: Explore Options to Solve Problems "Be Smart" Summary Part 3: "Work Smart" Strategies Six Strategies for Smart Organizations Strategy 1: Practice Organizational Self-Awareness Strategy 2: Develop Social Skills Social Skills Builder 1: Use "Emotions-On" Training Social Skills Builder 2: Have a Positive Relationship with the Learner Social Skills Builder 3: Connect Learning to Doing Strategy 3: Foster Optimism Optimism Raiser 1: Connect the Present to the Future Optimism Raiser 2: Assess Level of Optimism versus Pessimism Strategy 4: Encourage Flexibility and Problem Solving Flexibility Skill Builder 1: Imagine the Future Flexibility Skill Builder 2: Use Problem Solving Guidelines Strategy 5: Model and Encourage Emotional Control Emotional Controller 1: Foster Civility Emotional Controller 2: Develop Civil Guidelines Strategy 6: Support Teamwork High-Performance Team Builder 1: Harmonize Input High-Performance Team Builder 2: Raise Passion High-Performance Team Builder 3: Build Energy at Team Meetings "Work Smart" Summary Recommended Reading
