Table of Contents
Preface v
Chapter 1 Our Emotional Relationship with Technology 1
Inventing Our Best Lives 2
The Present: It's Complicated 6
Design Designs Us 15
Why Emotionally Intelligent Design? 16
Chapter 2 The History and Future of Emotional Design 19
All the Feels, in Theory 19
Emotional Design and Technology 31
Emotion + AI 41
A Checklist for Designing with Emotion Al 61
Human + Machine = Higher Emotional Intelligence 64
Chapter 3 Designing, with Feeling 65
Emotionally Intelligent Design Principles 66
Design Feeling in Practice 76
Find Feeling 76
Envision Experience 90
Evolve the Relationship 102
Live and Reflect 104
Design Feeling Is the New Design Thinking 107
Chapter 4 Cultivate Human-Machine Harmony 109
Understanding the New Humans 110
Let Machines Be Machines 123
Humanize Machines, Just a Little Bit 127
Build Relationships, Not Dependency 135
Avoiding Automating Humans 146
New Human-Machine Relationship Goals 149
Chapter 5 Crafting Emotional Interventions 151
Strategies for Living Digital 153
Interventions with EQ 158
Self-Awareness Interventions 159
Self-Management Interventions 164
Self-Catalyzing Interventions 169
Social Awareness Interventions 173
Social Relationship Interventions 181
Self Transcending Interventions 186
Track Progress 190
Interventions Bolster Emotionally Intelligent Design 192
Chapter 6 Forecasting the Future with Feelings 193
The Trouble with the Future 194
A Future Fueled by Emotion 200
Start with Future-You 206
Create Future Things 218
Future Thinking as Emotional Time Bending 232
Chapter 7 Toward an Emotionally Intelligent Future 235
Emotional intelligence at Scale 237
A New Hope for Empathetic Technology 252
Index 255
