Great Customer Service on the Telephone
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.
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First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.
In this book, you will be able to double your effectiveness when you learn how to:
- handle irate customers
- end those "endless" calls
- take meaningful messages
- handle conference calls and transfer calls
- screen calls and ask focused questions
- use the phone during emergencies
- improve your voice effectiveness
With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
Great Customer Service on the Telephone
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.
In this book, you will be able to double your effectiveness when you learn how to:
- handle irate customers
- end those "endless" calls
- take meaningful messages
- handle conference calls and transfer calls
- screen calls and ask focused questions
- use the phone during emergencies
- improve your voice effectiveness
With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
12.99
In Stock
5
1
Great Customer Service on the Telephone
96
Great Customer Service on the Telephone
96
12.99
In Stock
Product Details
| ISBN-13: | 9780814477953 |
|---|---|
| Publisher: | AMACOM |
| Publication date: | 04/20/2010 |
| Series: | Worksmart Series |
| Pages: | 96 |
| Product dimensions: | 10.00(w) x 7.00(h) x 0.30(d) |
| Age Range: | 17 Years |
About the Author
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