First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.
In this book, you will be able to double your effectiveness when you learn how to:
- handle irate customers
- end those "endless" calls
- take meaningful messages
- handle conference calls and transfer calls
- screen calls and ask focused questions
- use the phone during emergencies
- improve your voice effectiveness
With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.
In this book, you will be able to double your effectiveness when you learn how to:
- handle irate customers
- end those "endless" calls
- take meaningful messages
- handle conference calls and transfer calls
- screen calls and ask focused questions
- use the phone during emergencies
- improve your voice effectiveness
With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
![Great Customer Service on the Telephone](http://img.images-bn.com/static/redesign/srcs/images/grey-box.png?v11.11.4)
Great Customer Service on the Telephone
96![Great Customer Service on the Telephone](http://img.images-bn.com/static/redesign/srcs/images/grey-box.png?v11.11.4)
Great Customer Service on the Telephone
96Product Details
ISBN-13: | 9780814477953 |
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Publisher: | AMACOM |
Publication date: | 04/20/2010 |
Series: | Worksmart Series |
Pages: | 96 |
Product dimensions: | 10.00(w) x 7.00(h) x 0.30(d) |
Age Range: | 17 Years |