Healthcare Quality Management: A Case Study Approach / Edition 1

by Zachary Pruitt PhD, MHA, FACHE, Candace Smith PhD, RN, NEA-BC, Eddie Perez-Ruberte

Overview

Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text helps build the competencies needed to succeed in quality management.

Written in an easy-to-read style, Part One of the textbook introduces students to the fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template used to follow the Plan-Do-Study-Act (PDSA) or Define, Measure, Analyze, Improve, and Control (DMAIC) cycles, that guides your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more.

Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional.

KEY FEATURES:

• 25 Realistic Case Studies–Explore challenging Process Improvement, Patient Experience, Patient Safety, and Performance Improvement quality management scenarios set in various healthcare settings
• Diverse Author Team–Combines the expertise and knowledge of a health management educator, a Chief Nursing Officer at a large regional hospital, and a health system-based Certified Lean Expert
• Podcasts–Listen to quality management experts share stories and secrets on how to succeed, work in teams, and apply tools to solve problems
• Quality Management Tools–Grow your quality management skill set with 25 separate quality management tools and approaches tied to the real-world case studies
• Competency-Based Education Support–Match case studies to professional competencies, such as analytical skills, community collaboration, and interpersonal relations, using case-to-competency crosswalks for health administration, nursing, medicine, and the interprofessional team
• eBook Access–Included with print purchase so you can continue your studies on the go on mobile devices and computers
• Comprehensive Instructor’s Packet–Includes PPTs, extensive Excel data files, an Instructor’s Manual with completed A3 problem-solving solutions for each Case Application Exercise, and more!
• Student ancillaries–Includes data files and A3 template

Product Details

ISBN-13:	9780826145130
Publisher:	Springer Publishing Company
Publication date:	02/21/2020
Edition description:	New Edition
Pages:	404
Product dimensions:	7.00(w) x 10.00(h) x (d)

About the Author

Zachary Pruitt, PhD, MHA, FACHE, is an Associate Professor at the University of South Florida College of Public Health. Dr. Pruitt teaches health services management, quality management, strategic planning, and topics related to the United States healthcare delivery system.

Candace S. Smith, PhD, RN, NEA-BC, is chief nursing officer at Manatee Memorial Hospital.

Eddie Pérez-Ruberté, MS, is senior Lean project manager at BayCare Health Systems who leads the deployment of the Lean management system and culture. Eddie is a certified Lean expert and a certified Six Sigma Black Belt from the American Society for Quality. He also helps organizations implement Lean programs through his consulting company, Areito Group. Eddie is an instructor for the Institute of Industrial and Systems Engineers where he teaches Lean and Six Sigma and certifies students in these methodologies at multiple universities and healthcare organizations across the United States.

Table of Contents

Preface

Acknowledgments

List of Audio Podcast Interviews

PART ONE: FOUNDATIONAL PRINCIPLES IN QUALITY MANAGEMENT

1. The Challenge

2. The Innovators

3. The Mindset

4. The Culture

5. The Casebook

6. The Template

PART TWO: CASES IN HEALTHCARE QUALITY MANAGEMENT

Process Improvement

Case 1. A Summer Internship Journal

Case 2. Claims Payment Processing

Case 3. Return-to-Work at a Home Healthcare Agency

Case 4. The Ophthalmologist Who Could Not See (The Waste)

Case 5. Building a New IR Suite

Case 6. Emergency Department Heroes

Patient Experience

Case 7. Hurricane Mia Hits the Patient Access Call Center

Case 8. The Cowboy Doctor’s Patient Experience

Case 9. Patient Navigation at the Orthopedic Clinic

Case 10. HCAHPS and the Quiet-at-Night Measure

Case 11. Discharge Phone Calls (En Español)

Case 12. Patient Experience in Home Care

Patient Safety

Case 13. Reducing Patient Falls: The Sleuth Resident

Case 14. Sustaining Hand Hygiene

Case 15. A Warning Letter From the State Regulator

Case 16. Failure-to-Rescue

Case 17. CLIF’s Medication Errors

Case 18. A Mom’s Story of Sepsis

Performance Improvement

Case 19. Operating Room Recovery

Case 20. Opioid Overdoses in the Emergency Department

Case 21. The Lunchroom: Physician Engagement at a PCMH

Case 22. The Fulfillment Affair

Case 23. Composite Quality Score

Case 24. Both/And Thinking in Readmission Prevention

Case 25. Community Collaboration for Suicide Prevention

Appendices

A: Glossary

B: Case Study to Data File Matrix

C: Case Study to Healthcare Setting Matrix

D: Quality Management Tools and Approaches Matrix

E: A3 Problem-Solving Template

Index