How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

by Roger Connors, Tom Smith Narrated by Lloyd James

Overview

Roger Connors and Tom Smith literally wrote the book on accountability. Their bestseller The Oz Principle has sold more than 500,000 copies in several editions since 1994.



As they've worked with thousands of clients over two decades through their firm, Partners in Leadership, the authors have developed new strategies for holding people accountable while building morale. They offer powerful steps to establish a positive "Accountability Connection," rather than waiting to place blame after problems arise and people fail to deliver.



Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds.



This book can help people at every level-from senior executives to front-line workers-enjoy greater productivity, profitability, and job satisfaction.

Editorial Reviews

From the Publisher

"Definitely the 'go-to' book for teaching organizational accountability that works- without the backlash."
-Stephen R. Covey, author, The 7 habits of Highly Effective People

"Packed with practical tools and insights, this is the book that can help you turn accountability from concept into reality."
-Jim Mazzo, president, Abbott Medical Optics

"Connors and Smith have done it again! . . . This book will provide a competitive advantage at a time when 'accountability' is more important than ever before!"
-David Brandon, chairman and CEO, Domino's Pizza, Inc.

"This is the right approach for getting results in today's global environment."
-Gregory J. Newell, former U.S. ambassador and assistant secretary of state

"How Did That Happen? clearly outlines the path to accountability. . . . We will place a copy of this book in the hands of all leaders throughout our organization."
-Michael Lippert, chief operating officer, Arby's Restaurant Group, Inc.

"Creating greater accountability in a way that captures people's hearts and minds is harder than it looks. . . . How Did That Happen? delivers specific and practical advice to do just that."
-Ginger Graham, former CEO, Amylin Pharmaceuticals, Inc.

"Connors and Smith offer an insightful view into the underpinnings of accountability that translate into spectacular and sustainable results."
-Michael Kneidinger, vice president of worldwide operations, Hard Rock CafT International

"How Did That Happen? peels back the onion on achieving sustained accountability."
-Jeff Brundage, senior vice president of human resources, American Airlines

MARCH 2010 - AudioFile

Lloyd James approaches this book on holding people accountable with an easy, conversational tone. His reading is marked with pauses at the end of, and sometimes in the middle of, sentences, a style that provides just enough inflection to keep listeners engaged. The approach of the book—which is intended to make listeners think about personal responsibility within organizations—is interactive. However, the self-assessment questions included are not well suited to the audio format, even though James tries to give listeners sufficient time to consider their answers. At one point, the authors refer to an online quiz, but the rest of the time listeners will need to keep pen and paper handy to get the most out of this discussion. E.N. © AudioFile 2010, Portland, Maine

Product Details

BN ID:	2940170550289
Publisher:	Tantor Audio
Publication date:	08/25/2009
Edition description:	Unabridged

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