Human Factors in Project Management: Concepts, Tools, and Techniques for Inspiring Teamwork and Motivation / Edition 1

by Zachary Wong

Overview

In Human Factors in Project Management, author Zachary Wong—a noted trainer and acclaimed leader of more than 250 project teams—provides a summary of "people-based" management skills and techniques that can be applied when working in a team environment. This comprehensive resource brings together in one book new and current models in team motivation and integrates the most significant concepts in team motivation and behaviors into a single set of principles called "Human Factors." Wong shows how these factors can be applied to the most challenging issues facing project managers today including

• Motivating a diverse workforce
• Facilitating team decisions
• Resolving interpersonal conflicts
• Managing difficult people
• Strengthening team accountability
• Communications
• Leadership

Product Details

ISBN-13:	9780787996291
Publisher:	Wiley
Publication date:	06/22/2007
Edition description:	New Edition
Pages:	368
Sales rank:	867,987
Product dimensions:	7.10(w) x 9.30(h) x 1.20(d)

About the Author

The Author

Zachary Wong, Ph.D., is a manager at the Chevron Energy Technology Company in Richmond, California. He is a highly acclaimed instructor of human factors and team dynamics at the University of California at Berkeley Extension.

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Table of Contents

Acknowledgments vii

The Author xi

Introduction 1

One Emergence of Human Factors 11

Two Human Factors and Team Dynamics in Project Management 17

Three Key Elements of Team Performance: Content 27

Four Key Elements of Team Performance: Process 37

Five Key Elements of Team Performance: Behavior 69

Six Secrets of Managing the Three Key Elements 91

Seven Key Stages of Team Development 111

Eight Moving the Team Forward: Facilitation Techniques 125

Nine Personal Space 149

Ten Team Conflicts 191

Eleven How Conflicts Affect Personal Space 207

Twelve Expanding Your Space 223

Thirteen Managing Good and Bad Behaviors 247

Fourteen Raising Your Game 265

Fifteen Those Who Break Through Will Never Go Back 285

Sixteen Hearts and Minds of Human Factors 303

Seventeen Personal Leadership: Putting It All Together 323

Epilogue 341

References 343

Index 345

What People are Saying About This

From the Publisher

"This book will be a benchmark for those of us seriously striving to make the most of self-managed teams. Read this one with your notepad at hand."
—Norm Szydlowski, president and CEO, Colonial Pipeline Company

"An essential business guide for those committed to improving teamwork. Dr. Wong evaluates management styles, leadership skills, and conflict resolution, emphasizing the critical importance of positive, mutually beneficial interactions among team members as they pursue a common goal."
—Elizabeth M. Whelan, president, American Council on Science and Health

"Practical, insightful, and enlightening—a great resource for how teams should work and what to do if they don't."
—Carol J. Henry, vice president, Industry Performance Programs, American Chemistry Council

"This book is a great synthesis of many useful concepts and a must-read for anyone from the first-line supervisor to a CEO."
—Jeet S. Bindra, president, Global Refining, Chevron

"The days of the true autocrat are behind us. Here's today's how-to guide about leading and inspiring a team that cares about effort—and results!"
—Stephen A. Lundin, president and CEO, Alta Bates Summit Foundation

"Instead of a complex psychological methodology, Human Factors in Project Management is easy to follow with techniques that are instantly useful in furthering personal influence and improving project outcomes."
—Jim O'Donnell, vice president, MSI Learning; project management instructor, UC Berkeley Extension and San Francisco State University

"Human factors are too often overlooked as the 'soft skills' that are actually essential to develop and grow high-performance project teams—not anymore according to the words of wisdom espoused by Dr. Zachary Wong."
—Ray Ju, vice president programs, PMI Diversity SIG; leadership architect, Get IT LLC