Human + Machine: Reimagining Work in the Age of AI

Artificial intelligence (AI) is transforming how we work right now. Are you ready?

In the past, robots were typically large pieces of machinery, sectioned off from human workers to perform precise, mechanical tasks on an assembly line. But now, bots and other AI technologies go far beyond this in augmenting human capabilities--not just robots on the factory floor of an auto plant, but algorithms in the back office of a healthcare insurer and chatbots interacting with retail customers.

Unlike any software tool or service that's come before, artificial intelligence has the power to profoundly change the very nature of work itself--and this is happening in all kinds of enterprises and across all functions of the organization. There’s a current and growing imperative: businesses that understand how to harness AI can surge ahead, while those who neglect it are in danger of being left behind.

In Human + Machine, Accenture technology leaders H. James Wilson and Paul R. Daugherty vividly illustrate how AI is redefining work and the economy. At the core of this paradigm shift is the transformation of business processes--all the step-by-step tasks that take place within an organization, from operations to customer service to workers' own personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or completely reimagine them.

Deeply researched yet accessible and engaging, Human + Machine offers real-life stories from the front lines of AI-driven process change, highlighting the opportunities and challenges companies face in implementing and managing AI.

Revealing key insights and providing useful prescriptions for better understanding our new smart machines, ourselves, and the ways we work together, Human + Machine will become the leader’s guide to succeeding in the age of AI.

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Human + Machine: Reimagining Work in the Age of AI

Artificial intelligence (AI) is transforming how we work right now. Are you ready?

In the past, robots were typically large pieces of machinery, sectioned off from human workers to perform precise, mechanical tasks on an assembly line. But now, bots and other AI technologies go far beyond this in augmenting human capabilities--not just robots on the factory floor of an auto plant, but algorithms in the back office of a healthcare insurer and chatbots interacting with retail customers.

Unlike any software tool or service that's come before, artificial intelligence has the power to profoundly change the very nature of work itself--and this is happening in all kinds of enterprises and across all functions of the organization. There’s a current and growing imperative: businesses that understand how to harness AI can surge ahead, while those who neglect it are in danger of being left behind.

In Human + Machine, Accenture technology leaders H. James Wilson and Paul R. Daugherty vividly illustrate how AI is redefining work and the economy. At the core of this paradigm shift is the transformation of business processes--all the step-by-step tasks that take place within an organization, from operations to customer service to workers' own personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or completely reimagine them.

Deeply researched yet accessible and engaging, Human + Machine offers real-life stories from the front lines of AI-driven process change, highlighting the opportunities and challenges companies face in implementing and managing AI.

Revealing key insights and providing useful prescriptions for better understanding our new smart machines, ourselves, and the ways we work together, Human + Machine will become the leader’s guide to succeeding in the age of AI.

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Human + Machine: Reimagining Work in the Age of AI

Human + Machine: Reimagining Work in the Age of AI

Human + Machine: Reimagining Work in the Age of AI

Human + Machine: Reimagining Work in the Age of AI

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Overview

Artificial intelligence (AI) is transforming how we work right now. Are you ready?

In the past, robots were typically large pieces of machinery, sectioned off from human workers to perform precise, mechanical tasks on an assembly line. But now, bots and other AI technologies go far beyond this in augmenting human capabilities--not just robots on the factory floor of an auto plant, but algorithms in the back office of a healthcare insurer and chatbots interacting with retail customers.

Unlike any software tool or service that's come before, artificial intelligence has the power to profoundly change the very nature of work itself--and this is happening in all kinds of enterprises and across all functions of the organization. There’s a current and growing imperative: businesses that understand how to harness AI can surge ahead, while those who neglect it are in danger of being left behind.

In Human + Machine, Accenture technology leaders H. James Wilson and Paul R. Daugherty vividly illustrate how AI is redefining work and the economy. At the core of this paradigm shift is the transformation of business processes--all the step-by-step tasks that take place within an organization, from operations to customer service to workers' own personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or completely reimagine them.

Deeply researched yet accessible and engaging, Human + Machine offers real-life stories from the front lines of AI-driven process change, highlighting the opportunities and challenges companies face in implementing and managing AI.

Revealing key insights and providing useful prescriptions for better understanding our new smart machines, ourselves, and the ways we work together, Human + Machine will become the leader’s guide to succeeding in the age of AI.


Product Details

ISBN-13: 9781633693876
Publisher: Harvard Business Review Press
Publication date: 03/20/2018
Sold by: Barnes & Noble
Format: eBook
Pages: 264
File size: 1 MB

About the Author

New York City–based Paul R. Daugherty (@PaulDaugh) is the Chief Technology and Innovation Officer of Accenture. He leads Accenture's AI initiatives, as well as its R&D facilities around the world. San Francisco–based H. James (Jim) Wilson (@HJamesWilson) is Managing Director of Information Technology and Business Research at Accenture Research. He is the coauthor of What's the Big Idea? Creating and Capitalizing on the Best Management Thinking (Harvard Business Review Press).

Author social media/website info:
Daugherty: accenture.com/us-en/company-paul-daugherty, twitter.com/pauldaugh, linkedin.com/in/paul-r-daugherty/
Wilson: accenture.com/us-en/company-james-wilson, twitter.com/hjameswilson, linkedin.com/in/h-james-wilson

Table of Contents

Introduction: What's Our Role in the Age of AI? 1

Part 1 Imagining a Future of Humans + Machines . . . Today

1 The Self-Aware Factory Floor: Al in Production, Supply Chain, and Distribution 19

2 Accounting for Robots: Al in Corporate Functions 45

3 The Ultimate Innovation Machine: Al in R&D and Business Innovation 67

4 Say Hello to Your New Front-Office Bots: Al in Customer Service, Sales, and Marketing 85

Part 2 The Missing Middle: Reimagining Processes with Al

Part 2 Introduction 105

5 Rearing Your Algorithms Right: Three Roles Humans Play in Developing and Deploying Responsible Al 113

6 Super Results from Everyday People: Three Ways Al Unleashes New Levels of Productivity 135

7 A Leader's Guide to Reimagining Process: Five Steps to Getting Started 153

8 Extending Human + Machine Collaboration: Eight New Fusion Skills for an Al Workplace 183

Conclusion: Creating Your Future in the Human + Machine Era 207

Postscript 215

Notes 217

Index 229

Acknowledgments 243

About the Authors 247

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