Human Resource Management in Sport and Recreation / Edition 3

by Packianathan Chelladurai, Shannon Kerwin

Overview

Human Resource Management in Sport and Recreation, Third Edition, provides current and future practitioners with a solid foundation in research and application of human resource management in the sport and recreation industries. The third edition prepares students for success by bringing into focus the three divergent groups of people who constitute human resources in sport and recreation organizations: paid professional workers, volunteers, and the clients themselves.

Dr. Packianathan Chelladurai, pioneer in the field of sport management, continues to bring his expertise to this edition; he is joined by new coauthor Dr. Shannon Kerwin, an active researcher in organizational behavior and human resource management in sport. With more than 50 collective years of experience in teaching management of human resources, Chelladurai and Kerwin synthesize the core dynamics of human resources and the management of these resources as well as the role of the sport and recreation manager.

The third edition’s updated references, examples, and studies reflect the increased growth, interest, and complexity in human resource management in recreation and sport in recent years. Additional enhancements of the third edition include the following:

• A new opening chapter on the significance of human resources describes consumer services, professional services, and human services and provides a model for the subsequent chapters.

• A greater emphasis is placed on recruitment and training as an essential component of success.

• New “Technology in Human Resource Management” and “Diversity Management of Human Resources” sidebars connect theory to practice for sport managers as they confront contemporary issues in the workplace.

• Case studies at the end of each chapter help students apply concepts from the chapter to real-world scenarios.

• Instructor ancillaries help instructors prepare for class with the use of an instructor guide with a syllabus, tips for teaching, and additional resources, as well as an image bank.

In addition, updated pedagogical aids include learning objectives, summaries, lists of key terms, comprehension questions, and discussion questions to guide student learning through each chapter. Sidebars throughout the text provide applied concepts, highlight relevant research, and offer digestible takeaways.

Organized into four parts, the text begins by outlining the unique and common characteristics of the three groups of human resources in sport and recreation. Part II focuses on differences in people and how the differences affect behavior in sport and recreation organizations. In part III, readers explore significant organizational processes in the management of human resources. Part IV discusses two significant outcomes expected of human resource practices: satisfaction and commitment. Finally, a conclusion synthesizes information and presents a set of founding and guiding themes.

Human Resource Management in Sport and Recreation, Third Edition, explains essential concepts in human resources in the sport and recreation industries. The authors present a clear and concise treatise on the critical aspects of management of human resources within sport and recreational organizations to help aspiring and current professionals maximize their potentiaal in the field.

Product Details

ISBN-13:	9781492535850
Publisher:	Human Kinetics Publishers
Publication date:	05/24/2017
Edition description:	Third Edition
Pages:	408
Product dimensions:	8.70(w) x 11.00(h) x 1.30(d)
Age Range:	18 Years

About the Author

Packianathan Chelladurai, PhD, is a distinguished professor in the School of Hospitality, Sport, and Tourism Management at Troy University in Troy, Alabama. Widely recognized as a leader in the field of sport management, Chelladurai has taught human resource management in sport and recreation for the past 40 years in both Canada and the United States. He is the author of six books, including Sport Management: Macro Perspectives, which was the first book to apply organizational theory to sport management. He has also written more than 115 journal articles and 39 book chapters. His writings on leadership and decision making are particularly well known; perhaps best known are his Multidimensional Model of Leadership and the Leadership Scale for Sports (LSS), which has been translated into more than 15 languages. In 1991, he served as editor of the Journal of Sport Management. He is a founding member of the North American Society for Sport Management (NASSM) and the European Association of Sport Management (EASM). He is a long-standing member of the prestigious National Academy of Kinesiology.

Chelladurai received an MASc and a PhD in management science from the University of Waterloo. In 1990, the American Academy of Kinesiology and Physical Education elected him as a corresponding fellow of the academy. In 1991, he was the first recipient of NASSM’s most prestigious honor, the Earle F. Zeigler Award. In 2005, the EASM bestowed on him its first-ever Award of Merit for Distinguished Services to Sport Management Education. In 2015, the EASM named its most prestigious award after Dr. Chelladurai: It is known as the EASM Chelladurai Award. He was the recipient of that award in that year.

Shannon Kerwin, PhD, is an associate professor in the department of sport management at Brock University. Her research relates to how personal and organizational values align in order to enhance important organizational outcomes.

Kerwin is a member of the North American Society for Sport Management (NASSM) and Academy of Management. She received the NASSM research fellow award for research in sport management in 2015 and received the Chancellor’s Chair for Teaching Excellence award from Brock University for assessing leadership development among students in 2016. She has coauthored chapters in three sport management textbooks and has over 30 articles in academic journals. Kerwin enjoys reading, running, and playing with her two children.

Table of Contents

Part I: Human Resources in Sport and Recreation

Chapter 1. Significance of Human Resources

Service Operations

Sport and Recreation Services

Paid and Volunteer Workers

Clients as Human Resources

A Model of Human Resource Management

Chapter Pursuits

Chapter 2. Volunteers and Volunteerism

The Need for Volunteerism

Voluntary Organizations

People Who Volunteer

Why People Volunteer

Altruism and Volunteerism

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 3. Professionals and Professionalism

Original Definition of a Profession

Process of Professionalization

Semiprofessions, Mimic Professions, and Deprofessionalization

Professional Status of Sport Management

Professionalism and Volunteerism

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 4. Clients as Human Resources

Customer as Input, Throughput, and Output

Customer Participation in Sport and Recreation Services

Client Motives for Participation

Role of the Sport or Recreation Manager

Chapter Pursuits

Part II: Individual Differences in Human Resources

Chapter 5. Abilities

Issues Over Ability

Cognitive Abilities

Emotional Intelligence

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 6. Personality

Determinants of Personality

Type Theories

Trait Theories

Personality and Organizational Behavior

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 7. Values

Values, Beliefs, Attitudes, and Norms

Sources of Values

Terminal and Instrumental Values

Hierarchy of Values

Value Types

Functions of Values

Values in Organizations

National Values and Sport

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 8. Motivation

A Model of Motivation

Other Theories of Motivation

Motivation as Personal Investment

Role of the Sport or Recreation Manager

Chapter Pursuits

Part III: Human Resource Practices

Chapter 9. Organizational Justice

Distributive Justice

Procedural Justice

Interactional Justice

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 10. Job Design

Job Design Strategies

Task Attributes

Motivational Properties of Tasks

Implementing Task Attributes

Task Attributes and Individual Differences

Other Approaches to Job Design

Task Dependence, Coordination, and Variability

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 11. Staffing and Career Considerations

Purposes of Staffing

Focus of Staffing

Matching People and Jobs

Psychological Contract

Career Considerations

Mentoring

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 12. Leadership

Leader Behavior

Multidimensional Model of Leadership

Transformational, Transactional, Servant, and Authentic Leadership

Leadership and Decision Making

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 13. Performance Appraisal

Purposes of Performance Appraisal

What Should Be Evaluated

When to Conduct Performance Appraisal

Who Should Do the Appraisal

Errors in Rating

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 14. Reward Systems

Purposes of Reward Systems

Types of Rewards

Bases of Rewards

Reward Systems and Member Preferences

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 15. Internal Marketing

Forms of Marketing

Process Versus People Orientation in Internal Marketing

Marketing Principles in Internal Operations

Functions of Internal Marketing

Issues in Internal Marketing

Role of the Sport or Recreation Manager

Chapter Pursuits

Part IV: Attitudinal Outcomes

Chapter 16. Satisfaction

Theories of Job Satisfaction

Satisfaction With Volunteer Work

Participant Satisfaction

Measurement of Satisfaction

Role of the Sport or Recreation Manager

Chapter Pursuits

Chapter 17. Commitment

Multidimensionality of Organizational Commitment

Occupational Commitment

Development and Effects of Organizational Commitment

Correlates of Organizational Commitment

Role of the Sport or Recreation Manager

Chapter Pursuits

Interviews

A textbook for students in human resource management in sport or recreation and sport administration courses. A supplemental text for courses covering legal issues in sport and sport facility management, as well as a reference book for practitioners and researchers in these areas.

Editorial Reviews

Looks at critical aspects of human resource management within sport, fitness, and recreation organizations, focusing on key groups that comprise human resources, and presents conceptual guidelines for matching managerial processes with individual differences between these groups. Explains how to tailor human resource practices to fit each sport or recreation organization's goals, products, and markets. Outlines characteristics of volunteers, professionals, and clients, and discusses individual differences. Includes chapter summaries, key terms, and discussion questions. The author is a professor in the School of Physical Activity and Educational Services at The Ohio State University. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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