Integrated Learning for ERP Success: A Learning Requirements Planning Approach / Edition 1

by Karl M. Kapp, William F. Latham, Hester Ford-Latham

Overview

The results are in. The evidence has been analyzed. Research shows that the lack of enterprise-wide training is the biggest reason for ERP implementation failures. It is the single most important precursor to achieving success.

Integrated Learning for ERP Success is the first resource to offer a specifically defined, comprehensive method for planning, delivering, and evaluating ERP training efforts. It even includes formulas for determining training return on investment. The Learning Requirements Planning (LRP) process presented involves a six-step enterprise-level instructional design model that when implemented correctly assures success.

If you would rather have a root canal than oversee an ERP implementation, you are not alone. But like avoiding a root canal, avoiding ERP implementation only causes more pain. This book eases the implementation pain. It shows you how a formal plan for learning will increase the productivity of the ERP implementation team, shorten overall implementation time, and substantially decrease implementation costs. It also provides a discussion on how an ERP implementation can be used as a catalyst for lifelong organizational learning.

Implementing an ERP system can cost three to ten times the actual software purchase price. You can't afford to waste money or time in the areas of ERP education. Integrated Learning for ERP Success shows you how to create learning-focused ERP implementations that provide substantial savings and the competitive advantage.

Product Details

ISBN-13:	9781574442960
Publisher:	Taylor & Francis
Publication date:	03/23/2001
Series:	Resource Management
Edition description:	New Edition
Pages:	368
Product dimensions:	6.12(w) x 9.19(h) x (d)

About the Author

Karl M. Kapp, William F. Latham, Hester Ford-Latham

Table of Contents

Introduction: Why You Need Learning Requirements Planning. Defining an ERP System. Overview of the LRP Model. Analysis. Diagnosis. Design. Implementation. Buy-In and Acceptance. Evaluation and Measurement. Continuation: Melding LRP with ERP Implementations for Long-Range Success. Conclusion. Index. Appendices.

Introduction

WHY YOU NEED LEARNING REQUIREMENTS PLANNING
ERP Implementation Case Studies
Conclusion
DEFINING AN ERP SYSTEM
What is an ERP System?
History
MRP (part of "DEFINING AN ERP SYSTEM")
CRP (part of "DEFINING AN ERP SYSTEM")
Demand Management
DRP (part of "DEFINING AN ERP SYSTEM")
Sales and Operations Planning
Product Design Supply Side
MES (part of "DEFINING AN ERP SYSTEM")
Demand Side
Field Service
Finance and Accounting
System Logic
People
Change
Training
Conclusion
OVERVIEW OF THE LRP MODEL
Introduction
A Learning Architecture is Needed
The Logic of Learning Requirements Planning
Understanding the LRP Model
Why an LRP Approach to ERP
The Application of an E-Learning Approach to LRP
Summary
ANALYSIS
Introduction
Overview of Analysis Process
The Need for Analysis
The Manufacturing Organization as a System
Benchmarking
Establishing Strategic Goals
Developing Learning Goals
Analysis of Key Processes
Summary of Analysis of Key Processes
Bills of Learning
Practicality of Analysis
Case Study: Conducting and Analysis when Implementation is Failing
Summary
DIAGNOSIS
Introduction
Need for Customization of Training Delivery
Types of Education and Training
Individual Learning Styles
Teaching Methodologies
Developing Education and Training
Summary
DESIGN
Introduction
Overview of Design Process
Types and Classes of Learning Events
Classifying Information
Summary
IMPLEMENTATION
Implementation as Corporate Root Canal
Hardware, Software, People
Buy-in and Acceptance
Project Plan
Kick-off Meeting
Who Needs Training?(General Training Requirements)
Buy-in and Acceptance (twice...?)
Strategies
Maslow's Hierarchy of Needs
Types of People and their Acceptance
Strategies for Acceptance by Type of Person
Summary
EVALUATION AND MEASUREMENT
Introduction
Overview of Evaluation Process
Formative Evaluation
Summative Evaluation
Calculating ERP's ROI
Summary
CONTINUATION: MELDING LRP WITH ERP IMPLEMENTATIONS FOR LONG-RANGE SUCCESS
ERP Implementation is Complete - Now What?
Long Range Master Learning Plan (MLP)
Summary
CONCLUSION
INDEX
APPENDIX A: Complete Checklist for LRP Model
APPENDIX B: Blank Learning Diagnostic Chart
APPENDIX C: Sample Job Description for Chief Learning Officer

Editorial Reviews

"This book provides solid, clear examples for instructional strategies, tactics, and implementation plans."
-Dr. Timothy L. Phillips, Director of the Institute for Interactive Technologies, Bloomsburg University

"…not only applicable in a manufacturing environment…it is applicable for large service organizations as well."
-Jeff Moyer, Learning Developer, CIGNA Healthcare

"…will transform your manufacturing organization into a learning organization." - Lisa Verge, Instructional Design Manager, EduNeering

Promo Copy

From the Publisher