Interpersonal Relationships: Professional Communication Skills for Nurses / Edition 8

by Elizabeth C. Arnold PhD, RN, PMHCNS-BC, Kathleen Underman Boggs PhD, FNP-CS

Overview

Effective communication with clients, families, and professional colleagues starts here! With Interpersonal Relationships: Professional Communication Skills for Nurses, 7th Edition, you’ll see how good communication skills can lead to achieving treatment goals in health care. Clear guidelines show how you can enhance the nurse-client relationship through proven communication strategies as well as principles drawn from nursing, psychology, and related theoretical frameworks. And you’ll see how to apply theory to real-life practice with case studies, interactive exercises, and evidence-based practice studies. A two-time winner of the AJN Book of the Year award, this book is updated to emphasize interdisciplinary communication and QSEN competencies. From expert nursing educators Elizabeth Arnold and Kathleen Underman Boggs, this comprehensive, market-leading text is unmatched for helping nurses develop effective communication skills!

• Interactive exercises offer the opportunity to practice, observe, and critically evaluate your professional communication skills in a safe learning environment.
• Practical guidelines describe how to modify communications strategies for various populations and situations including children, the elderly, end of life, clients with special needs, health teaching, stress, crisis, and professional colleagues.
• Case examples help you develop empathy for clients' perspectives and needs.
• Nursing, behavioral, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication.
• Learning objectives, chapter overviews, and a detailed glossary focus your study and help you absorb and retain key content.

• NEW! A greater emphasis on communication, interdisciplinary theory, and interprofessionalism includes a focus on the nursing paradigm, nursing discipline, and ways of knowing.
• NEW! Focus on QSEN competencies reflects current thinking on technology, safety, and evidence-based practice, especially as they relate to communication in nursing.
• NEW! Discussion questions at the end of each chapter encourage critical thinking.
• NEW! Clarity and Safety in Communication chapter addresses topics such as huddles, rounds, handoffs, SBAR, and other forms of communication in health care.

Product Details

ISBN-13:	9780323544801
Publisher:	Elsevier Health Sciences
Publication date:	02/26/2019
Edition description:	8th ed.
Pages:	560
Product dimensions:	9.00(w) x 7.40(h) x 1.00(d)

About the Author

Kathleen Underman Boggs is a Family Nurse Practitioner and continues to practice. She is retired from teaching and is Associate Professor Emeritus College of Health and Human Services University of North Carolina Charlotte, Charlotte, North Carolina.

Table of Contents

Part I: Theoretical Foundations and Contemporary Dynamics in Patient Centered Relationships and Communication 1. Historical Perspectives and Contemporary Dynamics 2. Clarity and Safety in Communication 3. Professional Guides for Nursing Communication 4. Critical Judgment: Critical Thinking and Ethical Decision Making

Part II: Essential Communication Competencies 5. Developing Patient Centered Communication Skills 6. Variation in Communication Styles 7. Intercultural Communication 8. Communicating in Groups

Part III: Relationship Skills in Health Communication 9. Self-Concept in Professional Interpersonal Relationships 10. Developing Patient Centered Therapeutic Relationships 11. Bridges and Barriers in Therapeutic Relationships 12. Communicating with Families

Part IV: Communication for Health Promotion and Disease Prevention 13. Resolving Conflicts Between Nurse and Patient 14. Communication Strategies for Health Promotion and Disease Prevention 15. Communication in Health Teaching and Coaching 16. Communication in Stressful Situations

Part V: Accommodating Patients with Special Communication Needs 17. Communicating with Patients Experiencing Communication Deficits 18. Communicating with Children 19. Communicating with Older Adults 20. Communicating with Patients in Crisis 21. Communication in Palliative Care

Part VI: Collaborative Professional Communication 22. Role Relationship Communication within Nursing 23. Interprofessional Communication 24. Communicating for Continuity of Care 25. Documentation in Health Information Technology Systems 26. Health and Communication Technology

What People are Saying About This

From the Publisher

Effective communication with clients, families, and colleagues starts here

Editorial Reviews

5 Stars! from Doody

Reviewer: Kathy M Forrest, MSN, MA, BSN (Michigan State University College of Nursing)
Description: This book provides a theoretical foundation, practical exercises, and associated ethical dilemmas inherent in therapeutic communication for registered nurses. This seventh edition covers contemporary healthcare issues such as electronic documentation, communication with interprofessional colleagues, and culturally diverse clients and families. The book is divided into six parts that build upon one another and includes instructor resources available through an accompanying website.
Purpose: Interpersonal relationships in patient care depend on therapeutic, professional communication between nurses, patients and families, and professional colleagues. This book is intended to improve communication and relationship skills across traditional and nontraditional healthcare settings. Because of the central nature of communication in providing quality care, these objectives and strategies are timely and appreciated.
Audience: This book is written for students, practicing nurses, and faculty teaching in nursing programs. It could be useful as a guide for practicing nurses as communication strategies and exercises are revisited in process improvement efforts and/or with specific patient populations.
Features: The book provides individual teaching modules and tools that may be used as a primary textbook or as a communication resource for integration across nursing curricula. The six parts cover conceptual foundations of interpersonal relationships, essential communication skills, therapeutic interpersonal skills, communicating to diverse populations, accommodating clients with special needs, and collaborative and professional communication. Chapters begin with objectives to guide readers. Subheadings, tables, boxes, exercises, a summary, ethical dilemmas, and discussion questions help readers apply the concepts. A glossary of terms and an index conclude the book.
Assessment: This is a useful resource for nursing students, practicing nurses, and faculty to address interpersonal relationships and the importance that communication skills play in the care of patients. Nursing educators and nurses may use exercises and ethical dilemmas to apply concepts from this book in classroom and clinical contexts.

Doody's Review Service

This is a valuable resource containing the presentation of theory written at a level that can be utilized by any nurse in any practice area. There is an appropriate use of photographs, tables, boxes, diagrams, practice exercises, and case studies that help the reader assimilate the information and apply it to client situations and needs.

From the Publisher