ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

by IT Governance (Editor)

Overview

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Product Details

ISBN-13:	9781787782181
Publisher:	Bernan Distribution
Publication date:	04/28/2020
Edition description:	Second Edition
Pages:	224
Sales rank:	354,916
Product dimensions:	6.00(w) x 9.00(h) x (d)

About the Author

IT Governance Publishing (ITGP) is the world's leading IT-GRC publishing imprint and wholly owned by IT Governance Ltd. ITGP provides books and tools covering all IT governance, risk management and compliance frameworks, producing unique and practical publications of the highest quality, in the latest formats available, and which readers will find invaluable.

Table of Contents

Chapter 1: Key concepts of service management

Chapter 2: Service management roles

Chapter 3: All about services

Chapter 4: Service relationships

Chapter 5: The four dimensions of service

management

Chapter 6: The Service Value System

Chapter 7: The SVS: Opportunity, demand, value

Chapter 8: The SVS: Guiding principles

Chapter 9: The SVS: Governance

Chapter 10: The SVS: The service value chain

Chapter 11: ITIL practices introduced

Chapter 12: General management practices

Chapter 13: Service management practices

Chapter 14: Technical management practices

Chapter 15: Service management training and qualifications

Chapter 16: Multiple-choice exam strategies

Bibliography

Further reading