Table of Contents
Part I The Secrets of Effective Hiring 13
Chapter 1 Management-The Path to Success 14
Chapter 2 Defining the Job 18
Chapter 3 How to Crack a Resume 50
Chapter 4 Telephone Interviews: The Great Timesaver 67
Chapter 5 Backstage Passes: The Art and Science of Interviewing 83
Chapter 6 Multiple Interviews and Second Opinions 106
Part II Practical Strategies for Effective Selection 115
Chapter 7 The Seven Secrets Behind Successful Hires 116
Chapter 8 The First Interview: Ability 123
Chapter 9 The Second Interview: Motivation 139
Chapter 10 The Third Interview: Teamwork and Manageability 158
Part III Different Jobs, Different Questions 179
Chapter 11 The Entry-Level Hire 180
Chapter 12 The Administrative Hire 194
Chapter 13 The Sales Hire 202
Chapter 14 The Management Hire 220
Chapter 15 Executive Decisions 240
Part IV The Big Picture: Hiring Effectively and Managing Productively 251
Chapter 16 Hiring the Best 252
Chapter 17 How to Empower Success 259
Appendix: Interviewing Within the Law 283
Index 295