Knowledge Management in Theory and Practice, third edition / Edition 3

by Kimiz Dalkir

Overview

A new, thoroughly updated edition of a comprehensive overview of knowledge management (KM), covering theoretical foundations, the KM process, tools, and professions.

The ability to manage knowledge has become increasingly important in today's knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. This textbook and professional reference offers a comprehensive overview of the field. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it describes KM theory and practice at the individual, community, and organizational levels. Chapters cover such topics as tacit and explicit knowledge, theoretical modeling of KM, the KM cycle from knowledge capture to knowledge use, KM tools, KM assessment, and KM professionals.

This third edition has been completely revised and updated to reflect advances in the dynamic and emerging field of KM. The specific changes include extended treatment of tacit knowledge; integration of such newer technologies as social media, visualization, mobile technologies, and crowdsourcing; a new chapter on knowledge continuity, with key criteria for identifying knowledge at risk; material on how to identify, document, validate, share, and implement lessons learned and best practices; the addition of new categories of KM jobs; and a new emphasis on the role of KM in innovation. Supplementary materials for instructors are available online.

Product Details

ISBN-13:	9780262036870
Publisher:	MIT Press
Publication date:	12/22/2017
Series:	The MIT Press
Edition description:	third edition
Pages:	552
Product dimensions:	4.90(w) x 7.80(h) x 0.90(d)
Age Range:	18 Years

About the Author

Kimiz Dalkir is Associate Professor and Director at McGill University's School of Information Studies. A practitioner in the field for more than twenty years, she advises companies on the design, development, and evaluation of knowledge-based systems.

Table of Contents

Chapter 1: Introduction to Knowledge Management
Chapter 2: The Knowledge Management Cycle
Chapter 3: Knowledge Management Models
Chapter 4: Knowledge Capture and Codification
Chapter 5: Knowledge Sharing and Communities of Practice
Chapter 6:
Knowledge Applications
Chapter 7: The Role of Organizational Culture
Chapter 8: Knowledge Management Tools
Chapter 9: KM Strategy and Metrics
Chapter 10: The KM Team
Chapter 11: Future Challenges for KM

What People are Saying About This

From the Publisher

Knowledge Management in Theory and Practice provides an extensive and highly valuable compendium and guide for KM practitioners and educators, and for business managers as well. Since the first edition of this book, many organizations have adopted KM methods and gained experience with approaches that work—and with those that don't. Dalkir shows convincingly why KM must be multidisciplinary and how it strengthens strategic and operational management when it builds bridges between technology and the social, intangible features of organizations. This is an ideal graduate textbook.

— Karl M. Wiig , Chairman and CEO, Knowledge Research Institute, Inc.

Endorsement

Knowledge Management in Theory and Practice provides an extensive and highly valuable compendium and guide for KM practitioners and educators, and for business managers as well. Since the first edition of this book, many organizations have adopted KM methods and gained experience with approaches that work—and with those that don't. Dalkir shows convincingly why KM must be multidisciplinary and how it strengthens strategic and operational management when it builds bridges between technology and the social, intangible features of organizations. This is an ideal graduate textbook.

—Karl M. Wiig, Chairman and CEO, Knowledge Research Institute, Inc.

Karl M. Wiig

Knowledge Management in Theory and Practice provides an extensive and highly valuable compendium and guide for KM practitioners and educators, and for business managers as well. Since the first edition of this book, many organizations have adopted KM methods and gained experience with approaches that work—and with those that don't. Dalkir shows convincingly why KM must be multidisciplinary and how it strengthens strategic and operational management when it builds bridges between technology and the social, intangible features of organizations. This is an ideal graduate textbook.