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Overview
Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept.
This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice.
The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented.
The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research).
Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted.
Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.
Product Details
| ISBN-13: | 9781136389603 |
|---|---|
| Publisher: | Taylor & Francis |
| Publication date: | 06/14/2012 |
| Sold by: | Barnes & Noble |
| Format: | eBook |
| Pages: | 456 |
| File size: | 25 MB |
| Note: | This product may take a few minutes to download. |
About the Author
Table of Contents
Chapter 1 Overview, Madanmohan Rao; Part I; Chapter 2 Knowledge Management at Accenture, Svenja Falk; Chapter 3 Building a Knowledge-Sharing Network, Farida Hasanali; Chapter 4 Power to the People, Beat Knechtli; Chapter 5 A Work in Progress, Tharun Kumar; Chapter 6 Schemes and Tools for Social Capital Measurement as a Proxy for Intellectual Capital Measures, Laurence Lock Lee; Chapter 7 Knowledge Management in Practice, Gopika Kannan, Wilfried Aulbur, Roland Haas; Chapter 8 Ready for take-Off, Ben Goodson; Chapter 9 Building and Sustaining Communities of Practice at Ericsson Research Canada, Anders Hemre; Chapter 10 Success at Ernst & Young's Center for Business Knowledge, James Dellow; Chapter 11 Knowledge Management Processes and Tools at Ford Motor Company, Stan Kwiecien; Chapter 12 The Knowledge Assessment Program for Visualizing the Knowledge Dynamics of Organizations, Takahiko Nomura; Chapter 13 Hewlett-Packard, Bipin Junnarkar, Joan Levers; Chapter 14 Knowledge Networking on a National Scale, Paul Spence; Chapter 15 Technology Applications of Communities of Practice, Cynda H. Rushton, Susan S. Hanley; Chapter 16 KPMG, Hemant Manohar; Chapter 17 Inter-organizational KM, Luke Naismith; Chapter 18 Knowledge Strategy in Small Organizations, Christena Singh; Chapter 19 A Day in the Life of a Rolls-Royce Knowledge Manager, Darius Baria; Chapter 20 Creativity, the Knowledge Connector, Nel M. Mostert, Hilbert J. Bruins Slot; Chapter 21 KM Tools in Human Resource Systems at the World Bank, Michele Egan; Part II; Chapter 22 “A Fool with a Tool Is Still a Fool”, Ritendra Banerjee; Chapter 23 Collaboration Software, Eric Woods; Chapter 24 Competitive Intelligence and Knowledge Management, Arik R. Johnson; Chapter 25 Evolution of Knowledge Portals, Heidi Collins; Chapter 26 From e-Learning to e-Knowledge, Jon Mason; Chapter 27 Social Network Analysis in the KM Toolkit, Patti Anklam; Chapter 28 Self-organization, Steve Barth; partIII Part III; Chapter 29 Tools for Tapping Expertise in Large Organizations, Lynn Qu, Stephen Pao; Chapter 30 Integrated KM Solutions, Peter Katz, Manfred Lugmayr; Chapter 31 Effective Knowledge Management for Professional Services, Dan Carmel; Chapter 32 Leveraging Content in Enterprise Knowledge Processes, Ramana Rao; Chapter 33 Structured Knowledge, Kent F. Heyman;