Knowledge Services: A Strategic Framework for the 21st Century Organization / Edition 1

by Guy St. Clair

Overview

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the acknowledged framework for strategic knowledge management, knowledge services—the responsibility of the knowledge strategist—leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. Knowledge Services: A Strategic Framework for the 21^st Century Organization provides guidance for the knowledge strategist and is designed specifically to serve as a reference for that management employee, and for those seeking to become knowledge strategists.

Product Details

ISBN-13:	9783110462968
Publisher:	De Gruyter
Publication date:	11/07/2016
Series:	Current Topics in Library and Information Practice
Pages:	327
Product dimensions:	6.10(w) x 9.06(h) x (d)
Age Range:	18 Years

About the Author

Guy St. Clair, Columbia University, New York, USA.

Table of Contents

Foreword vii

Preface: Enabling the Knowledge-Sharing Culture 1

Acknowledgements 9

1 Building the Knowledge Culture 11

1.1 The KM/Knowledge Services Continuum 11

1.2 Management and Knowledge Services 26

1.3 Leadership and Knowledge Leadership 51

1.4 The Knowledge Strategist 80

1.5 The Organization as a Knowledge Culture 101

2 Applied Knowledge Services 119

2.1 Collaboration in the Workplace 119

2.2 Critical Success Factors: The Knowledge Services Audit 148

2.3 Measures and Metrics for Knowledge Services 169

2.4 The Knowledge Services Strategic Framework: A Recommended Strategy ("A Strategy for a Strategy") 192

2.5 Knowledge Services in Context: Enterprise Content Management (ECM) and Knowledge Asset Management Barrie M. Schessler 217

3 The Way Forward 250

3.1 Change Management and Change Implementation: The Fundamental Knowledge Services Competency Dale R. Stanley 250

3.2 Knowledge Strategist to Knowledge Thought Leader 276

Epilogue: Knowledge Services. The Critical Management Discipline for the Twenty-First Century Organization 295

Works Cited 303

Index 309

About Guy St. Clair 317