Making Customer Satisfaction Happen / Edition 1

by R.M. McNealy

Overview

This book provides the focus for an organisation's Total Quality Management process; the achievement of ‘world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

Product Details

ISBN-13:	9780412589201
Publisher:	Springer Netherlands
Publication date:	09/30/1994
Edition description:	1994
Pages:	192
Product dimensions:	6.14(w) x 9.21(h) x 0.36(d)