Managing Conflict with Direct Reports (Portuguese for Europe)

by Barbara Popejoy, Brenda J. McManigle

Overview

Conflict between managers and direct reports affects their work and influences how productive and effective an organization can be. Managers who can see both sides of a conflict can resolve it, but that means assessing the differences between themselves and their direct reports and finding out how those differences impact the conflict. With that knowledge they can make a plan to use before, during, and after a conflict resolution session that clarifies performance expectations and provides ongoing feedback for support and development.

Product Details

ISBN-13:	9781604919318
Publisher:	Center for Creative Leadership
Publication date:	06/06/2019
Sold by:	Barnes & Noble
Format:	eBook
File size:	427 KB
Language:	Portuguese

Table of Contents

Conflict and Resolution 7

Conflict with Direct Reports Is a Special Case 8

Managing the Relationship

Managing the Work

A Process for Managing Conflict 10

Recognizing Both Sides of the Conflict

Preparing for a Conflict Resolution Session

During the Conflict Resolution Session

After the Conflict Resolution Session

Managing Conflict for Success and Development 24

Suggested Readings 27

Background 28

Key Point Summary 29