Table of Contents
Foreword xi
1 What Type of Manager Are You? 1
The Student Council Presidents 3
The Reserved Honor Students 3
The Popular Jocks 4
The Champion Debaters 4
The Jerks 5
2 How Did We Get Here? 11
The Macro Factors 12
The Important Micro Factors 15
3 Making Sense of the Pre-Hiring Process 25
The All-important Job Description 25
The Recruiting Process 35
4 Conducting a Lawful Job Interview and Selecting the Right Candidate 43
Ten Topics to Avoid When interviewing a Job Applicant 44
Selection Time 61
5 The Implicit Bias Conundrum 65
Decluttering Implicit Bias 74
6 Making the Most of the First Three Months 81
Part 1 An Epic Onboarding Failure 81
Part 2 Making the Most of the First Three Months 83
Objective 1 Cultural Conveyance 85
Objective 2 Skills Training 87
Objective 3 Educate on HR Policies and Procedures 90
Objective 4 Regular Assessment and Feedback 91
Objective 5 Goal Setting 95
7 Lawfully Drafting and Conducting Employee Performance Reviews 97
A Historical Overview 98
Why Should At-Will Employees Be Given Performance Reviews? 99
Are Employment Reviews Worth it? 100
8 Efficiently and Legally Disciplining Employees 111
Start with a Rubric: Establish Clear Expectations from the Beginning 114
Keep a Discipline Diary 115
Fastidiously Abide by Your Company's Policies 116
Partner with the Human Resource Department 118
Be Clear, Legible, and Legal 118
Allow Employees to Respond and Follow up with Any Concerns 120
Short of Separation, Have a Clear Plan of Improvement in Place 120
Be Direct, Firm, and Forward-Looking When Presenting the Write-Up 121
9 Difficult Conversations 123
Boundary Setting 124
Antenna Up: Common Situations When Employees Reach Out for Help 125
Best Practices around Difficult Conversations 128
10 A Leader's Role in Combating Employment Discrimination 133
Employment Discrimination Law 101 135
Leading by Example: Being a Diversity and inclusion Change Agent 141
Call Out Problematic Conduct 142
Be Mindful of Microaggressions in the Workplace 143
Discussing Diversity-A Tightrope Balancing Act 143
Diversity Training is Different 144
Become an Ally 145
11 Creating a Harassment-Free Workplace 147
Know the Law 148
Why Has Sexual Harassment and Gender Discrimination Persisted in the Workplace? 153
Creating "Fences" in the Workplace to Prevent Sexual Harassment 157
Ten Best Practices Leaders Can Adopt to "Guard the Fences" That Help Prevent Workplace Harassment 158
12 Navigating the Disability Accommodation Process 169
13 Wage and Hour Compliance for Managers 185
What are Wage and Hour Laws? 186
Six Wage & Hour Best Practices Every Manager Should Embrace 188
14 Managing Remote Workers 193
Nurturing a Psychologically Safe Culture Matters Even More in a Work-from-Home Universe 194
Constant and Quality Feedback Is Even More Important in a Remote World 195
Establish Clear Expectations 196
Wage and Hour Concerns 197
Data Security and Privacy 197
15 It's So Hard to Say Goodbye 199
Terminations, Layoffs, and Resignations: Similarities and Differences 200
Involuntary Separation 204
Layoffs 210
Resignations 211
16 A Few Parting Words 215
Afterword 219
Endnotes 223
About the Author 227
Index 229
