Managing Quality / Edition 1

by Des Bell, George Wilson, Philip Mcbride, Nial Cairns

Overview

Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality.

It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.

Product Details

ISBN-13:	9780750618236
Publisher:	Taylor & Francis
Publication date:	07/07/1994
Series:	Institute of Management Foundation Series
Pages:	254
Product dimensions:	6.12(w) x 9.19(h) x (d)

About the Author

Desmond Bell, Philip McBride, George Wilson

Table of Contents

Preface; Quality as a strategic issue; Quality management systems; Determining the capability for quality; Design control and management; Control of quality; Managing quality costs; The organization of quality; Teamwork for quality; Training for quality; Assessment of quality; Bibliography; Index.