Mayo Clinic Strategies To Reduce Burnout: 12 Actions to Create the Ideal Workplace

by Stephen Swensen MD, MMM, Tait Shanafelt MD

Overview

Mayo Clinic Strategies to Reduce Burnout: 12 Actions to Create the Ideal Workplace tells the story of the evolving journey of those in the medical profession. It dwells not on the story of burnout, distress, compassion fatigue, moral injury, and cognitive dissonance but rather on a narrative of hope for professional fulfillment, well-being, joy, and camaraderie. Achieving this aim requires health care professionals and administrative leaders working together to create the ideal workplace-through nurturing positivity and pushing negativity aside. The ultimate aspiration is esprit de corps-the common spirit existing in members of a group that inspires enthusiasm, devotion, loyalty, camaraderie, engagement, and strong regard for the welfare of the team and of common interests and responsibilities. Mayo Clinic Strategies to Reduce Burnout: 12 Actions to Create the Ideal Workplace provides a road map for you to create esprit de corps for your team and organization. The map is paved with information about reliable, patient-centered, and thoughtful systems embedded within psychologically safe and just cultures. The authors drew on their extensive research on the well-being of health care professionals; from their experience in quality, department operations, leadership and organization development, management, safe havens, and care teams; and from their roles as president, chief wellness officer, chief quality officer, chair, principal investigator, senior fellow, and board director.

Product Details

ISBN-13:	9780190848989
Publisher:	Oxford University Press
Publication date:	02/07/2020
Series:	Mayo Clinic Scientific Press
Sold by:	Barnes & Noble
Format:	eBook
Pages:	160
File size:	20 MB
Note:	This product may take a few minutes to download.

About the Author

Stephen J. Swensen, MD, is the Former Director of Leadership and Organization Development at Mayo Clinic, a Senior Fellow at the Institute for Healthcare Improvement, and a Professor Emeritus at Mayo Clinic College of Medicine and Science. Tait Shanafelt, MD, is the Chief Wellness Officer, Jeanie and Stewart Ritchie Professor of Medicine, and Associate Dean at Stanford School of Medicine.

Table of Contents

Section I: Foundation 1. Introduction 2. Consequences of Professional Burnout 3. Drivers of Burnout and Engagement 4. The Business Case 5. Quality Shortfalls From Health Care Waste: A Unifying Root Cause of Burnout Section II: Strategy 6. The Blueprint for Cultivating Esprit de Corps 7. Ideal Work Elements 8. Getting Senior Leadership on Board 9. Assessment Section III: Execution 10. The Three Action Sets of the Intervention Triad: Evidence-based Strategies for Reducing Burnout and Promoting Esprit de Corps 11. Agency Action Set: Introduction 12. Agency Ideal Work Element: Partnership 13. Agency Ideal Work Element: Trust and Respect 14. Agency Ideal Work Element: Control and Flexibility 15. Agency Action: Measuring Leader Behaviors 16. Agency Action: Removing Pebbles 17. Agency Action: Introducing Control and Flexibility 18. Agency Action: Creating a Values Alignment Compact 19. Coherence Action Set: Introduction 20. Coherence Ideal Work Element: Professional Development and Mentorship 21. Coherence Ideal Work Element: Fairness and Equity 22. Coherence Ideal Work Element: Safety 23. Coherence Action: Selecting and Developing Leaders 24. Coherence Action: Improving Practice Efficiency 25. Coherence Action: Establishing Fair and Just Accountability 26. Coherence Action: Forming Safe Havens 27. Camaraderie Action Set: Introduction 28. Camaraderie Ideal Work Element: Community at Work and Camaraderie 29. Camaraderie Ideal Work Element: Intrinsic Motivation and Rewards 30. Camaraderie Action: Cultivating Community and Commensality 31. Camaraderie Action: Optimizing Rewards, Recognition, and Appreciation 32. Camaraderie Action: Fostering Boundarylessness 33. Applying the Action Sets to Address the Unique Needs of Medical Students, Residents, and Fellows 34. Nurturing Well-Being Section IV: The Journey 35. Summary 36. Conclusion Index