Table of Contents
1 What Great Listeners Actually Do 1
They amplify, energize, and clarify your thinking Jack Zenge Joseph Folkman 1
2 What Gets in the Way of Listening 13
Break down your Internal barriers Amy Jen S Muriel Maignan Witkins
3 Listening to People 21
How your emotions affect what you hear Ralph G. Nichol Leonard A. Stevens
4 Three Ways Leaders Can Listen with More Empathy 29
See things from their point of view Christine M. Riordan
5 If You Aspire to Be a Great Leader, Be Present 39
Be mindful of where your attention is Rasmus Hougaar Jacqueline Carter
6 Become a Better Listener 51
Help others share at a deeper level.: An interview with Mark Goulsto by Sarah Green Carmichael
7 To Change Someone's Mind, Stop Talking and Listen 67
Put your convictions aside and learn what motivates others Nilofer Merchant
8 Defusing an Emotionally Charged Conversation with a Colleague 77
Nurture the relationship when listening isn't enough Ron Friedman
9 The Power of Listening in Helping People Change 87
Hear out your employees before giving feedback Guy Itzchako Avraham N. (Avi) Kluger
10 When You're the Person Your Colleagues Always Vent To 107
Are your productivity and mental health at risk Sandra L. Robinso Kira Schabram
11 Managing the Critical Voices Inside Your Head 125
When to listen to your inner critic-and when not to Peter Bregman
Index 133